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Director of Operations

Raw Art Works
Lynn, MA
  • Expired: May 26, 2022. Applications are no longer accepted.

About Raw Art Works

Raw Art Works (RAW) was founded in 1988 by a group of passionate art therapists who shared the belief that good things happen when kids feel they are a vital part of a creative community that truly cares. RAW strives to ensure that youth and staff are welcomed into a diverse, equitable, and inclusive environment the moment they step through the door. Through the use of the arts, youth are given the tools to process what is really going on in their lives, giving them the opportunity to create in unexpected ways, and envision new possibilities for their future. The strong relationships youth form with RAW peers and staff, as well as RAW's culture and program model, contribute to a strong sense of safety, connection, and support.

RAW's mission is to ignite the desire to create and confidence to succeed in underserved youth. As a creative youth development organization rooted in art therapy, over 300 youth, ages 8-19, participate in after-school and summer visual and expressive arts groups, digital film school classes, leadership development opportunities, and college and career access programming. When youth attend RAW, they are seen and heard through a refined blend of art and therapy. Staff trained in trauma-informed care offer grounding for youth who have experienced serious adverse childhood experiences.

RAW staff have helped to lead the creative youth development movement since its inception, establishing RAW as an organization that is recognized and respected for its program impact at a national level.


Raw Art Works is seeking a well-rounded Director of Operations to join the team. The Director of Operations plays a key role on the RAW leadership team, leads day-to-day operational management, and supports the long-term visioning of this vibrant organization. They will be responsible for financial and administrative oversight, including human resources support, project management, budget forecasting, technology, facilities, and strategic planning.

Reporting to the Executive Director, they will balance fresh perspectives with a respect for/analysis of practices that have evolved over 34+ years. This person will be a valued thought partner and culture carrier. With the ability to deal with highly confidential information, the Director will have a visible role within RAW and will interact with all functional areas within the organization.

With a demonstrated commitment to diversity, inclusion, equity, and justice (DEIJ), the Director will embrace the importance of and provide leadership for DEIJ initiatives throughout the organization. This leadership will include both the expertise to facilitate conversations in RAW's teams, and the insight to seek external support when needed.

As someone with excellent "people skills," this person will exemplify true care and respect for the entire staff and help to nurture and support the growth of the staff community. They will demonstrate emotional intelligence, feedback (giving and receiving) skills, and the ability to sustain trusted relationships with a wide array of people, utilizing strong skills as a communicator. Resourceful and highly collaborative, the Director will bring excellent time-management skills to the navigation of competing priorities and projects shared by multiple team members. They will bring a growth mindset, and an eye to how RAW can continue to have a greater impact on the lives of the youth served by the organization.

Roles and Responsibilities

Operational Management

  • Supervise and work closely with Operations and Finance Associate to ensure smooth management of RAW's facilities, vehicles, technology systems, and capital purchases and updates
  • Demonstrate functional expertise in at least one key operational area (Finance, HR, etc.) with significant exposure to other functional areas
  • Demonstrate experience or exposure to streamlining workflows, process management, and/or continuous improvement
  • Support all hiring and staff retention systems and processes (e.g. professional development), as well as HR policy development
  • Direct onboarding and training protocols, and nurture a culture of belonging
  • Work closely with external firm on benefits administration and oversight of HR policies

Strategic Organizational Leadership

  • Support execution and realistic evolution of the strategic plan, including regular review, thoughtful reflection, and adjustment of the plan that is responsive to existing challenges and opportunities, and timely reporting of such to RAW staff and board of directors
  • Support development of board meeting agendas, annual board schedule, and other strategic items, as needed, with a particular focus on financial reporting and strategic planning
  • Active leadership, mentorship, and/or participation in equity initiatives, such as RAW's internal Equity Committee, to support on-going learning and dialogue

Nonprofit Business Acumen

  • Track systems of actual expenses throughout the year in partnership with external accountants for a $2.5M+ and growing budget
  • Prepare budget reports for ED and senior staff and budget/financial data for grant proposals and reports
  • Demonstrate proven track record in accurate expense forecasting and preparation of budget reports for management and board Finance Committee
  • Work closely with external firm on regular finance and accounting activities

Project Management

  • Oversee cross-functional, organization-wide projects or initiatives, help drive decisions, all while exercising excellent project and time management skills to ensure that projects are constantly progressing forward
  • Research and perform benchmarking, analyze data, and make recommendations, including with Program Director regarding program performance and outcome measurement
  • Propose and implement new systems and processes to streamline operations across the organization

Key Competencies

The Director of Operations will be an excellent communicator with both internal and external stakeholders. They will bring a demonstrated commitment to the values of diversity, equity, inclusion, belonging, and justice. They will possess strong workload management skills, an ability to execute tasks effectively, and a capacity to pivot priorities as conditions require, keeping workflows moving forward efficiently and effectively. They will proactively seek opportunities to serve the organization.

Other key competencies include:

  • Strong commitment to RAW's mission, vision, values, and strategic plan, and to working collaboratively with a management team of senior professionals
  • Technology literacy, including database management and financial reporting systems
  • Ability to solve problems independently and within teams using a solutions-focused and results-oriented approach
  • High level of emotional intelligence (self-awareness, empathy, and social skills)
  • Strategic thinking with the ability to take a long-term, thoughtful approach to achieve organizational goals

Qualifications and Experience

Highly-qualified candidates will demonstrate the business acumen and soft skills necessary to meet the responsibilities above, often acquired through the combination of 6+ years of experience in a related field and a bachelor's degree.

Compensation and Benefits

The salary range for this position is $85,000-$100,000, based on the candidate's relevant experience. This range falls within our established salary bands for this position.

RAW provides a competitive salary and benefits package, including a generous paid time off and holiday schedule, including birthdays off!

To Apply: Please submit resume and cover letter to with the subject line "Director of Operations." Applications will be reviewed as they are received.

Raw Art Works is an Equal Opportunity Employer and actively seeks a diverse staff that is reflective of the community it serves. Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, creed, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship status, or any other protected characteristic as established by law.

Employment Type: FULL_TIME

Raw Art Works


37 Central Square

Lynn, MA
01901 USA



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