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Call Center Representative

Rasani Media Baltimore, MD
  • Posted: over a month ago
  • Other
Job Description

Rasani Media is one of the fastest growing companies in Downtown Baltimore. As we expand our business we are looking for candidates with great knowledge retention, attention to details, great organizational skills, work well under pressure and top-notch communication skills to join our downtown call center.

Position Summary: Our Marketing Associates are required to make outbound calls to homeowners that have opted-in on marketing websites or have previously inquired about a mortgage refinance or other financial service needs. The Associate will then qualify the homeowner, gather the appropriate information, and then connect him or her to our banking partners for mortgage origination.

Essential Duties and Responsibilities:

  • Transfers phone calls to appropriate banking partners.
  • Provides information about our programs.
  • Provides a professional company image through phone interaction.
  • Organizes workflow to meet departmental goals.
  • Meets all quality standards.
  • Regular and reliable attendance

Skills/Competencies/Qualifications:

  • High School Diploma.
  • Basic PC skills with capability to learn our dialer applications.
  • Persuasive communication skills.
  • Previous call center/customer service/sales experience preferred.
  • Record of meeting and exceeding sales goals.
  • Display of the highest levels of integrity and intelligence.
  • Ability to multi-task in a fast paced environment.
  • Strong detail orientation and capability to be highly organized.
  • Proven ability to interact effectively with prospective clients.

Daily Requirements

  • Generate 5 Live Transfers (Sales) per day.
  • Required to make 400+ outbound calls a day on the automatic dialer.

Rasani Media Offers

Great hourly rate.

Production based bonuses.

Employee Contests and cash prizes.

  • Principals only. Recruiters, please don't contact this job poster.
  • Do NOT contact us with unsolicited services or offers

Job Types: Full-time, Part-time

Salary: $13.00 hour plus commission.

Rasani Media

Address

Baltimore, MD
USA

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