Skip to Main Content

Customer Success Manager

RangeMe San Francisco, CA
  • Expired: 3 days ago. Applications are no longer accepted.

We are looking for an energetic Customer Success Manager to help proactively support and onboard our rapidly-growing community of consumer packaged goods suppliers.

The Customer Success Manager will serve as a trusted advisor and consultant to our customer marketplace, helping them learn how to use the service and get value out of their RangeMe Premium subscription.

RangeMe ( is an online platform for matching consumer brands with retailers. Once matched, retailers decide whether the brands are a good fit for their stores. RangeMe is already used by hundreds of retailers including Target, Sam’s Club, Whole Foods Market, Sephora and more.

Role Responsibilities:

  • As a product expert, understand our customers’ businesses and guide them through their initial experience.

  • Act as an advisor during customer onboarding and proactively follow-up to ensure that our supplier-base is achieving value post-registration.

  • Consult our suppliers on business best practices to help them get discovered by our retail buyers.

  • Be the voice of the customer by channeling customer feedback back to the company.

The ideal candidate:

  • Has Customer Success or customer support experience.

  • Has direct experience working in a SaaS environment.

  • Is a self-starter, but also a collaborative team player.

  • Is energetic, passionate, and motivated to help our customers.

  • Has great English written and verbal communication skills.

  • Excited to work in a fast-growing startup environment.

  • Retail experience is a great plus!