Skip to Main Content

Customer Success Manager

RangeMe San Francisco, CA
  • Expired: 3 days ago. Applications are no longer accepted.

We are looking for an energetic Customer Success Manager to help proactively support and onboard our rapidly-growing community of consumer packaged goods suppliers.

The Customer Success Manager will serve as a trusted advisor and consultant to our customer marketplace, helping them learn how to use the service and get value out of their RangeMe Premium subscription.

RangeMe (www.rangeme.com) is an online platform for matching consumer brands with retailers. Once matched, retailers decide whether the brands are a good fit for their stores. RangeMe is already used by hundreds of retailers including Target, Sam’s Club, Whole Foods Market, Sephora and more.

Role Responsibilities:

  • As a product expert, understand our customers’ businesses and guide them through their initial experience.

  • Act as an advisor during customer onboarding and proactively follow-up to ensure that our supplier-base is achieving value post-registration.

  • Consult our suppliers on business best practices to help them get discovered by our retail buyers.

  • Be the voice of the customer by channeling customer feedback back to the company.

The ideal candidate:

  • Has Customer Success or customer support experience.

  • Has direct experience working in a SaaS environment.

  • Is a self-starter, but also a collaborative team player.

  • Is energetic, passionate, and motivated to help our customers.

  • Has great English written and verbal communication skills.

  • Excited to work in a fast-growing startup environment.

  • Retail experience is a great plus!