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Dispatcher / Call Center Representative

Randy's Electric Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.
Who We Are: If you are looking to work for a company that has an amazing company culture, you found it! If you've got energy, enthusiasm, drive, determination, and a passion to work and engage with people then Randy's Electric is the place for you. We are made up of a team of the very best Electricians and Office Staff and we live by our core values of Service, Integrity and Communication. We believe a loyal team = loyal customers and that is why you will see over 6,000 positive reviews for our company. We will provide a positive and encouraging environment with some fun on the side. Being in business since 2002, we believe that our team members are the most important asset we have and value what you bring to the table. Read on for an opportunity that will have you ready to join our team! Who You Are: We’re looking for that special person who has both call center and dispatch experience to help us to continue to build our growing team. You will bring your previous experience using your call center and customer service experience to help us achieve profitable revenue. You will be responsible for communication with the customer to determine their service needs and will also schedule and notify our service technicians of their next service call. Primary Responsibilities - Dispatch Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software. Receives communication from the service technicians and informs technician of next job to respond to. Supports service technicians. Maintains customer records using computer database to give detailed history of the work performed at their sites. Maintain dispatching board to ensure maximum efficient capacity of technicians. Manage on-call schedule and notify technicians of their service calls. Active in all facets of dispatch. Constantly evaluate Dispatch board to catch potential issues Perform other related duties as assigned by the Manager or Supervisor Primary Responsibilities – Call Center Representative Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Willing to go the extra mile to ensure positive outcome. Eager to learn and become proficient with other office tasks. Willingly supports office team as needed. Requirements Previous dispatching/call center experience Proven track record in customer service. Exceptional phone personality. Appreciates assisting other people, over the phone and in person. Detail minded and oriented. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. IT competent; good typist and proficient with phone systems. Passionate about Randy’s Electric and loves the brand. Engaging personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life. Position Details: Full Time - 40 hours per week, overtime as needed Internal Position (not remote or telecommute) Office Hours 8:00 am -5:00 pm Minimal evening and weekend flexibility Benefits include, but are not limited to: PTO, medical and dental insurance, an awesome working environment, even more awesome people, dog friendly office, retirement stuff (401k with employer match), probably some fun and definitely some hard work. Employment Type: Full Time Years Experience: 1 - 3 years

Randy's Electric

Address

Minneapolis, MN
55445 USA