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Technical Services and Applications Engineer

Randstad Duluth, GA
  • Posted: February 02, 2020
  • Full-Time

Technical Services and Applications Engineer
job details:

  • location:Duluth, GA
  • date posted:Friday, January 31, 2020
  • job type:Permanent
  • industry:Manufacturing
  • reference:731053
job description
Technical Services and Applications Engineer
job summary:
Summary:
  • Provide exceptional customer service in the installation, servicing, and maintenance of KY machines and related systems and peripherals.
  • Provides professional and thorough training for customers and colleagues on the operation, maintenance, and programming of machines and systems, as well as develop and provide effective product demos for customers at various customer or partner sites, as well as at industry trade shows, both domestic and international. Provide professional technical support, both remotely and on-site.
Principal Accountabilities:
  • Plan installations by coordinating customer support logistics and site preparation.
  • Install KY machines and systems, ensuring customer acceptance and satisfaction in a timely manner.
  • Train customers and colleagues on proper operation, maintenance, programming and best practices of KY machines and systems.
  • Monitor customers' workflow, work methods, processes, and utilization of KY machines and systems.
  • Recommend and oversee operational, process, utilization, or other improvements to achieve optimal performance of machines and systems.
  • Provide all necessary services to customers and partners to ensure and maintain greatest customer satisfaction, as well as maximize KY America's business results.
  • Provide technical support, preventive and corrective maintenance, machine and process audits and assessments, and other related services.
  • Effectively troubleshoot and resolve machine, system, and process issues.
  • Repair, upgrade, and retrofit machines and systems with KY hardware, spare parts, and software solutions.
  • Provide network and software installations and support as needed for KY machines and systems.
  • Provide installation, maintenance, and general technical support of KY training and demo machines and systems.
  • Collect and analyze machine and system data as needed.
  • Complete professional, accurate, and effective technical, installation, training, evaluation, demo and expense reports in accord with company and guidelines and policies.
  • Provide exceptional support and collaboration to direct and indirect sales channels in all pre and post-sales activities, teleconferences, elaboration and preparation of proposals and quotations, demos, and evaluations.
Requirements:
  • Bachelor's Degree in a technical discipline, or relevant Associate's Degree, or equivalent studies in vocational or military training.
  • Knowledge of electronics manufacturing, robotics, PCB assembly, and/or AI; 2-4 years of experience desired.
  • Excellent oral and written communication, interpersonal, and problem-solving skills.
  • Strong computer, software, and networking skills; strong mechanical aptitude.
  • 2D/3D AOI and 3D SPI programming, operation, and maintenance experience, preferred.
  • 75% or more travel, domestic and international (valid U.S. passport required).
  • Able to work effectively and independently with minimal supervision.
  • Ability to readily understand and interpret detailed documents, drawing, and specifications.
  • Must be able to communicate clearly in in giving effective presentations.
  • Must be able to communicate clearly and effectively with colleagues and customers.
  • Proactive, with good organizational, administrative, project management, and teamwork skills; detail-oriented.
  • Able to work under pressure and time constraints; handle challenging and unexpected situations in the field.
  • Valid U.S. driver's license and good driving record.
location: Duluth, Georgia
job type: Permanent
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Summary:
  • Provide exceptional customer service in the installation, servicing, and maintenance of KY machines and related systems and peripherals.
  • Provides professional and thorough training for customers and colleagues on the operation, maintenance, and programming of machines and systems, as well as develop and provide effective product demos for customers at various customer or partner sites, as well as at industry trade shows, both domestic and international. Provide professional technical support, both remotely and on-site.
qualifications:
  • We make inspection equipment for circuit boards in the electronics manufacturing industry.
  • Some key terms would be SMT, Surface Mount Technology, Printed Circuit Board assembly or manufacturing, AOI, SPI, Optical Inspection, SMT components, PTH (Pin-Through-Hole; Through-Hole).
  • They may have worked with OEM electronics companies, or CEM (Contract Electronics Manufacturer), EMS (Electronic Manufacturing Services).
  • They may have some connection with organizations like IPC, SMTA or other industry groups, and may have certifications from them in things like soldering.
  • Although computers, computer science, IT, and such experience can be very helpful in this line of work, if a person's experience/education/background is too specifically focused on the computer/IT sort of functions, they often are not very interested, or able to round out their capabilities in the other areas needed in the SMT, electronics manufacturing realm that we deal with.
skills: Ideally, we would want someone with some experience in the industry. If we could not find someone with experience, then we would probably lean toward a fresh college grad, with a major in an applicable technical field (electrical, electronics, mechanical, electro-mechanical, automation, robotics, etc).
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Randstad

Address

Duluth, GA
30096 USA

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