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Senior Customer Service Representatives

Randstad Troy, MI
  • Expired: November 03, 2019. Applications are no longer accepted.

Senior Customer Service Representatives
job details:

  • location:Troy, MI
  • salary:$15 - $17 per hour
  • date posted:Friday, November 1, 2019
  • experience:Executive
  • job type:Temp to Perm
  • industry:Finance and Insurance
  • reference:S_816054
job description
Senior Customer Service Representatives
Our client, one of the largest residential mortgage servicers, headquartered in Michigan, is currently seeking Senior Customer Service Representatives.
Responsibilities:
The Customer Service Representative (CSR) will be responsible for answering inbound telephone calls from consumer & business banking customers regarding questions and issues on their accounts (e.g. account balance inquiries, online banking password reset requests, and debit card activation requests). Through the course of these conversations, the CSR will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services.
  • Handle all banking call types, such as account balance inquiries, debit card support and online banking upon completion of additional call type training
  • Use problem solving skills, paired with knowledge of the clients' procedures, to identify and communicate appropriate, accurate solutions to customers
  • Provide customers with information and education about basic products and services to generate additional revenue and/or increase the client's value proposition to customer
  • Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
Working hours: 8.5 hour shifts between 11:30am - 10:00pm
Requirements/Qualifications:
  • HS Diploma, GED or Equivalent
  • 1 year customer service, banking industry, or call center experience
  • Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs
For immediate consideration, please submit your resume to michelle.bryan@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Randstad

Address

Troy, MI
48007 USA