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Senior Call Center Specialist - Healthcare

Randstad Hillsboro, OR
  • Posted: 5 days ago
  • $18 Hourly
  • Full-Time
  • Benefits: Medical, Dental

Are you a Service Center Professional? Do you enjoy helping others while managing multiple tasks at once? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

Duration: 5 Months - Temp to Perm opportunity
Pay: $18.00 hourly
Shift: Open Shift Availability - Between 7am-10pm Mon-Sun
Location: Aloclek Dr. Hillsboro OR 97124

Responsibilities:

  • Schedules, reschedules, and/or verifies patient appointments
  • Responds to member questions and concerns, and acts as an advocate for their service, needs, and interests
  • Educates members on proper use of Health Plan systems and facilities
  • Appropriately transfers and introduces returned telephone calls to providers and medical office modules
  • Refers provider sick calls to scheduling Supervisor or a member of the call center management team
  • Notifies patients of appointments and/or scheduling changes by telephone or mail
  • Verifies member and benefit eligibility, creates medical record numbers as appropriate
  • Confirms patient appointment for next day, as appropriate

Skills:

  • Appointment Setting Experience in Healthcare Environment
  • Medical Terminology
  • Demonstrated Analytical and problem solving skills

Requirements/Qualifications:

  • High School Diploma
  • Experience handing high volume calls

Randstad

Why Work Here?

Great opportunity with a major organization with room for growth!

Randstad Staffing is the largest staffing agency in the world! You may know us as the owner of Monster.com. Apply today to learn more about this employment opportunity with our client, and how we can put YOU in front of the hiring manager!

Address

Hillsboro, OR
USA

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