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Remote Customer Service Representative

Randstad
Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you the one? Do you love to help others? Are you a fast learner? I am recruiting customer service representatives for our client, a World-Class Leader in the healthcare industry in Denver, CO. If you have the skills listed below and are interested in working with a solid company, this is the job for you! This is a first come, first served bases. If you have already responded to this position previously, or are working with another recruiter, please disregard.

 

**ASSESSMENT IS REQUIRED**

**THIS POSITION IS FULLY REMOTE** (must live within 1-2 hrs of Denver)

 

Duration: 5-6 months contract (may extend)

Shift: Must have flexibility to work a 40 hour a week schedule between (8:00am - 6:00pm) including weekends. Schedule can fluctuate based on business needs.

Pay: $21.63 per hour

Denver, CO 80230

Possible temp to perm

 

Questionnaire MUST be completed in order to receive the required assessment:

https://forms.gle/gzwBNZpxN74Zaq8r6

 

Must have:

·       High school diploma

·       Fast, reliable internet

·       2 years in customer service

·       Must be comfortable navigating Office365

·       Must pass the required assessment

 

DESCRIPTION:

·       Be available to handle member inquiries in an empathetic manner

·       Represent health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues

·       Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services

·       Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed

·       Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

·       Assist departments in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted

·       Effectively diffuse anger, tension and hostility, within regulatory guidelines, of members expressing concerns

 

If you believe you are the ideal candidate, please send your resume to marci.cohen@randstadusa.com for consideration.

 

Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Randstad

Address

Denver, CO
80230 USA

Industry

Business

View all jobs at Randstad