Healthcare Call Center Scheduler
+ location:Aurora, CO
+ salary:$18.05 per hour
+ date posted:Friday, January 17, 2020
+ experience:Entry Level
+ job type:Temp to Perm
Healthcare Call Center Scheduler
Randstad is currently seeking experienced call center and medical scheduling professionals for a fantastic Temp-to-hire opportunity in Aurora. We will be starting a large group on February 2nd, so if you are interested please apply ASAP!
Operates computer and accurately enters clinical information.
Enters and maintains provider master appointment schedules for clinical departments as assigned; revises related support documents as necessary; generates appointments for providers in accordance with standard procedures as established by clinic nursing department.
Receives, reviews verifies, and completes clinical providers' monthly calendars, daily schedules and requests for schedule modification; responds to both routine and urgent requests in an efficient, accurate and timely fashion.
Assists clinical staff with scheduling of providers; provides one-to-one instruction to providers with proper scheduling techniques, document utilization and application of appointments.
Performs detailed review of all outgoing appointment schedules; distributes to designated clinical departments in timely and appropriate manner.
Assists appointments/receptionists with data entry of patient encounter information as required.
Advises Supervisor or designate of daily productivity, appointment system operational issues that are likely to affect clinic utilization and member access.
Operates office equipment such as computers, fax machines, printers, and photocopies.
Participates in service excellence training and demonstrates service excellence attributes.
Instructs patients on the appropriate preparation for procedures as to what to do and what to avoid, the type of clothing to wear, and possible side effects.
Uses scheduling guidelines to include documentation of indications and contraindications that may prompt appropriate clarification of exam ordered.
Working hours: 8:00 AM - 5:00 PM
Emphathy and showing care for the client over the phone is mandatory in this position
Basic PC computer skills, Microsoft Office skills required.
Excellent customer service skills required.
Effective verbal, written, interpersonal and problem solving skills.
Demonstrated customer service skills, customer focus abilities and the ability to understand customer needs.
Ability to work effectively with providers, patients, support staff and other personnel to coordinate radiology schedules, which requires a high degree of accuracy and attention to detail.
Ability to initiate referral forms in conjunction with the business office.
2+ years of Previous Call Center Scheduling experience within a Healthcare setting is highly desirable
High School Diploma or General Education Development (GED) required
Minimum two (2) years of clerical functions together with at least one (1) year experience with actual hands-on operation of regional appointment setting preferred
Call Center Experience Preferred
Please apply with your current and up-to-date resume
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.