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HR Service Center Representative

Randstad Baltimore, MD

  • Expired: 11 days ago. Applications are no longer accepted.
Job Description

DURATION: 2+ months

WORK SCHEDULE: Various shifts available. Full-time and Part-Time.

PAY RATE: $15/hour

This position is responsible for receiving and resolving employee, manager, and former employee inquiries through calls and emails. The Service Center Representative will provide advice and guidance covering all areas of HR including compensation and benefits.

  • Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (employee/manager/ former employees) inquiries and resolving customer issues.
  • Communicates HR, Benefits, or Payroll objectives, policies, procedures, and government regulations.
  • Completes simple HR, Benefits, or Payroll related transactions.
  • Forwards customer inquiries to Tier 2 Specialists and/or Centers of Excellence or HR Business Partner when specific, in-depth functional knowledge is required.
  • Documents all customer inquiries, issues and transactions.
  • Recognizes unusual events or consistent problem areas and works with Supervisor to resolve.
  • Works as a team member focusing on customer service.
  • Provides recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies.
  • Assists with the implementation of programs, policies, and services provided by the company by acting as the customer’s first line of contact.
  • Performs reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries.

REQUIREMENTS:

  • High School diploma required; Associates Degree desired
  • One (1) year of experience in a call-center, or customer service related employment required

TO APPLY: For immediate consideration, in addition to applying here, please forward your updated resume to Michelle Bryan at michelle.bryan@randstadusa.com

Company Description
Randstad is the #1 staffing agency in the world. We partner with well respected organizations and Fortune 500 companies across the US.
APPLY TODAY to learn how we can get YOU in front of the hiring manager!

Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.

Randstad

Why Work Here?
Randstad is the #1 staffing agency in the world. Partner with us today and learn how we can get YOU in front of the hiring manager!

Randstad is the #1 staffing agency in the world. We partner with well respected organizations and Fortune 500 companies across the US. APPLY TODAY to learn how we can get YOU in front of the hiring manager! Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.

Address

Baltimore, MD
USA
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