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Entry Level Customer Service -

Randstad Richardson, TX
  • Expired: over a month ago. Applications are no longer accepted.

Immediate phone interviews for Customer Service/Call Center position in Richardson, TX.

Pay Rate is $16/hour (can be slightly flexible) - full time (opportunities for overtime in Winter & Summer)
Shift: Must be available between 7:30am & 630pm M-F

Responsibilities:
-Responding to inbound calls from Technicians
-You will be answering Technician emails, so you must know how to respond properly and professionally
-Processes new orders based on customer requests
-Tracks open orders to ensure completeness in a prompt manner
-Checks pricing and verifies availability
-Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies
-Uses computerized system for tracking, information gathering, and/or troubleshooting


Skills:
-Must have some "Technical ability" I.E. someone who will read a manual, Google "how to" or watch a YouTube video before calling a Repair guy.
-Excellent written and verbal communication skills, including effective listening skills
-Ability to learn and understand technical terminology
-Want people comfortable with sales, soft sales. Like adding to the order....not random items but things they may need later. Discounts on shipping once the customer reaches a certain amount, etc.

Qualifications:
-Requires a High School Diploma or an equivalent combination of education and experience
-A bachelor's degree or equivalent is preferred
-Tech-savvy individuals with excellent verbal & written communication

Note: Hiring process will be 1 phone interview/screening followed by a 2 paragraph writing sample, in which you answer the following question: "Why do you believe you would be a good fit for this position?" You must answer this question in full and demonstrate proper grammatical usage with a flow of intro, body & conclusion. You will be hired based on the writing sample.


To Apply: submit your application here & email resume to Micaela.Crespi@RandstadUSA.com and include the JOB TITLE and LOCATION in the subject line of email.

**For a faster response text: 631.268.5745 (this is a text-only line, I will provide direct number to qualified candidates) - include the JOB TITLE and LOCATION in the text along with your name & best time to call**

Randstad

Why Work Here?

Great opportunity with a major organization with room for growth.

Randstad Staffing is the largest staffing agency in the world! You may know us as the owner of Monster.com. Apply today to learn more about this employment opportunity with our client, and how we can put YOU in front of the hiring manager!

Address

Richardson, TX
75080 USA