Immediate phone interviews for Customer Service/Call Center position in Richardson, TX.
Pay Rate is $16/hour (can be slightly flexible) - full time (opportunities for overtime in Winter & Summer)
Shift: Must be available between 7:30am & 630pm M-F
-Responding to inbound calls from Technicians
-You will be answering Technician emails, so you must know how to respond properly and professionally
-Processes new orders based on customer requests
-Tracks open orders to ensure completeness in a prompt manner
-Checks pricing and verifies availability
-Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies
-Uses computerized system for tracking, information gathering, and/or troubleshooting
-Must have some "Technical ability" I.E. someone who will read a manual, Google "how to" or watch a YouTube video before calling a Repair guy.
-Excellent written and verbal communication skills, including effective listening skills
-Ability to learn and understand technical terminology
-Want people comfortable with sales, soft sales. Like adding to the order....not random items but things they may need later. Discounts on shipping once the customer reaches a certain amount, etc.
-Requires a High School Diploma or an equivalent combination of education and experience
-A bachelor's degree or equivalent is preferred
-Tech-savvy individuals with excellent verbal & written communication
Note: Hiring process will be 1 phone interview/screening followed by a 2 paragraph writing sample, in which you answer the following question: "Why do you believe you would be a good fit for this position?" You must answer this question in full and demonstrate proper grammatical usage with a flow of intro, body & conclusion. You will be hired based on the writing sample.
To Apply: submit your application here & email resume to Micaela.Crespi@RandstadUSA.com and include the JOB TITLE and LOCATION in the subject line of email.
**For a faster response text: 631.268.5745 (this is a text-only line, I will provide direct number to qualified candidates) - include the JOB TITLE and LOCATION in the text along with your name & best time to call**