Leading health insurance provider is seeking Customer Service Reps in Columbia, SC!
**This is a work from home position, but you will be required to attend on-site training for the first few weeks. Flexible hours & the company will provide a computer and reimbursement for your business class internet service!**
Phone screenings are being conducted TODAY AND TOMORROW!
The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any of our customer contact channels (60% customers/40% doctors offices)
- Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
- Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Thoroughly and completely document all customer interactions.
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
- Provide direction on the usage and benefits of self-service tools.
- Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
- Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
- Proven professional verbal and written communication skills
- Ability to learn quickly and adapt to a fast paced production environment.
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications
- Familiarity with working in a call center and/or insurance related role
- High School Diploma or Equivalent
- Call Center and/or insurance experience
- Demonstrated tenure in previous roles
To Apply: **For a faster response: EMAIL YOUR RESUME with your name, job title & location**
I'm conducting phone interviews now, so submit your resume today to be considered. Good Luck!