Customer Service Representative
+ location:Astoria, NY
+ salary:$15 per hour
+ date posted:Monday, March 23, 2020
+ experience:Entry Level
+ job type:Temp to Perm
+ industry:Administrative and Support Services
Customer Service Representative
Tentative start date 4/27/20
Schedule: Training: 8:30-4:30 Total of 5 weeks(2-3 in class, 2 nesting)
Starting pay rate: $15/hr
Position requires Customer Service experience and the ability to input data accurately into computer system. Medical office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.
-Must pass a Final Exam after training (same for Pawtucket class)
-Location services 14 NY hospitals
-Will be handling back to back incoming calls from patients scheduling/cancelling appointments and processing refills
-Working off a script
-Need computer skills (toggling between screens)
-Positive attitude and empathy (100% of calls will be sick patients)
-Possible WFH opp once converted
-Will consider any customer service (call center a plus)
-Most complex part of position is learning hospital protocols and speaking to sick patients call after call
Working hours: 8:30 AM - 4:30 PM
Obtains current patient information from established and new patients. Accurately enters/updates patient information in scheduling system. Identifies payer source, and verifies insurance eligibility. Assists patients with completion of paperwork when necessary. Reviews Scheduling System for needed updated demographics and consent forms. Schedules appointments. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re-schedules appointments as needed. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Accurately takes messages and conveys information to recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Accurately imports registration documents into patient's electronic health record.QUALIFICATIONS High School Diploma or equivalent Communication Skills Bilingual preferred Ability to effectively interact with physicians, patients and other staff members. Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software. Medical office or medical scheduling knowledge
??? High School Diploma or equivalent
??? Bilingual preferred but not required
??? Medical/dental office or medical scheduling knowledge a plus
??? Ability to input data accurately into computer system.
??? Ability to effectively interact with physicians, patients and other staff members; good interpersonal and active listening skills.
??? Ability to demonstrates customer service skills; must be courteous, professional and cooperative
??? Background check is Crim, Employ, Educ and DT
??? Ability to accurately takes messages and conveys information to recipient, detail oriented with good written skills
??? Ability to follow policies and procedures
??? Understanding of Change Healthcare's business, core values, and goals
Please apply with updated resume. Thank you!
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