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Customer Service Representative - Banking

Randstad
Portland, OR
  • Expired: 4 days ago. Applications are no longer accepted.
Job Description

Are you looking for a great opportunity to work with an American multinational financial services company that has operations in 35 countries with over 70 million customers globally. Whether you’re just beginning your career or taking it to the next level, we have the right job for you! These are temp-to-perm opportunities for the right people! START YOUR CAREER TODAY!

At this bank, employees are their most valuable resource and a key competitive advantage. They want to be an employer of choice — a company where people matter, teamwork is rewarded, everyone feels respected and empowered to speak up, diversity and inclusion are embraced, and how the work gets done is just as important as getting the work done! Join our team!

We are hiring CUSTOMER SERVICE REPS TO WORK WITH CREDIT CARD CLAIMS in the bank's Hillsboro, OR location.

Pay Rate: $19.50 per hour

 

Three schedules available for the next training class

9-530, M-F (SAT/SUN OFF)

630-3, M-F (SAT/SUN OFF)

9-530 TWRF, 7-330 SAT (SUN/MON OFF)

 

Training starts 10/24 - Hours of training are M-F 8AM-4:30PM PST. No time off allowed during training.

 

JOB DESCRIPTION

  • Credit Card Non Fraud (CCNF) - handling high volume of incoming calls daily (about 50 calls per day, can increase or decrease depending on volume)

  • CCNF example - I ordered a green sweater but got a pink one and the retailer won’t refund my money so I call the bank to dispute

  • Will not handle fraud work, should they encounter a fraud call, they will transfer to the appropriate team

  • Only taking claims submitted through the phone, not looking for cases via other channels/queues

  • May have to make calls to retailers or business partners with customer on the phone

  • Please ensure talent are aware that this is a call center environment and ensure they know that will require them to be tied to a phone and graded on schedule adherence.

 

Qualifications: No job hoppers

MUST HAVE WORK EXPERIENCE

  • 6+ months min of the following experience:

    • #1 preference - Call center, phone experience, customer service (retail is ok) or hospitality/food service (servers, hostess)

    • #2 preference - college athlete or even just a student with some relatable experience that also was able to hold a job while going to school

MUST HAVE SKILLSETS

  • Tech savvy - lots of programs/multiple screens while talking to customers

  • Strong multitasking skills - will be expected to take calls/take notes simultaneously

  • Reliable and able to adhere to attendance and punctuality expectations

  • Analytical, independent worker, decision making

  • The manager is not a micromanager - important they are self-starters + independent workers

 

INTERESTED? APPLY NOW!

FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com

TXT: Your name and CLAIMS to 954-361-4744

Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Randstad

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!

Address

10500 NE Walker Road Hillsboro OR 97006

Portland, OR
USA

Industry

Business

View all jobs at Randstad