Customer Service Entry Level
+ location:Santa Rosa, CA
+ salary:$16 per hour
+ date posted:Thursday, August 15, 2019
+ job type:Permanent
Customer Service Entry Level
Busy wine bottle distributor in Santa Rosa is looking to add to their already busy team! They are looking to add 1-2 customer service representatives that thrive in a fast paced environment.
Communicates with customers to understand needs and concerns
Develops solutions for customers independently as well as with field rep or manager
Does basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders.
Place, Monitor, and Track customer orders received.
Manage and track all back orders and open orders
Process credits and returns in a timely manner
Identify, monitor and resolve potential problematic customer issues including service failures, etc.
Maintain open lines of communication with external and internal customers
Solves a range of straightforward problems; analyzes possible solutions using standard procedures
Recommends changes in process and procedures based on customer feedback
Uses product, market and functional knowledge in combination with company processes, procedures and applications to ensure customer satisfaction
Uses available toolset to organize and communicate
Upsell, Cross sell, and substitute items
Performs other related duties and responsibilities as required or assigned
Working hours: 7:00 AM - 4:00 PM
Punctual and regular attendance
Good customer service skills - must be genuine and eager to listen and help!
Good communication skills - both written and verbal
Basic negotiation skills
Good problem solving skills
Must be self motivated and work independently as well as part of a team
Ability to prioritize, set and consistently achieve goals, excellent time management skills
Customer Service experience 2-5 years required.
Industry experience 2-5 years preferred.
High School diploma/GED required, Associates/Bachelor degree preferred.
Please email your resume to me at firstname.lastname@example.org or call at 707-575-0203.
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