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Call Center Support Representative

Randstad Dublin, CA
  • Expired: July 16, 2019. Applications are no longer accepted.

Call Center Support Representative
**job details:**
+ location:Dublin, CA
+ salary:$22 - $28 per hour
+ date posted:Monday, August 12, 2019
+ experience:Experienced
+ job type:Temporary
+ industry:Mesr/Anlyz/Cntrl Instrmnts
+ reference:S_788219
+ questions:tracy.august@randstadusa.com925-557-4678
**job description**
Call Center Support Representative
Under close supervision, the Technical Support Representative I (TSR) will provide Tier I product support to end users (Consumers, Field Sales and Service Representatives, as well as other employees, Affiliates or Distributors), to resolve customer issues. The TSR is expected to utilize basic trouble shooting techniques to identify and resolve basic technical issues based on their individual depth of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or Field Services as applicable. Additionally, the TSR is expected to work effectively with other departments to help ensure products meet service quality performance while contributing to the attainment of the Technical Support Center's service level goals.
Responsibilities:
Respond to technical inquiries from Customers, Field Service Engineers, Affiliates, Distributors, Sales and internal departments via telephone, customer portal, fax or email.
Monitor trending reports on the assigned instruments to determine any problem areas.
Communicate performance trends to other departments or Management as needed.
Identify and escalate specific technical trends and or problems to highlight training needs and process gaps.
Partner with peers to resolve complex technical issues.
Maintain and continually update product and process knowledge, to include system and tool utilization.
Working hours: 7:00 AM - 4:00 PM
Skills:
Customer Service experience.
Proficiency in data entry.
SAP/ CRM experience is preferred.
Education:
Associate
Experience:
Experienced
Qualifications:
Associate's Degree, or equivalent, from two-year college or technical school, or three (3) years related experience and/or training.
Must be able to multi-task in a constantly busy work environment
Experience in highly technical manufacturing environment a plus.
.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Randstad

Address

Dublin, CA
94568 USA