The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.
- Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Document all customer interactions.
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorization
- High School Diploma or Equivalent
- Proven professional verbal and written communication skills
TO APPLY: emailed your resume to firstname.lastname@example.org AND fill out this form https://forms.gle/pxqw5aqq6P2om4C27