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Call Center Representative

Randstad Corona, CA
  • Expired: 3 days ago. Applications are no longer accepted.

Are you a Service Center Professional? Are you an expert with expressing empathy when it matters most? How would you feel to work for one of the fastest growing organizations within the area? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

To apply and request the typing assessment, please send an updated resume to Eric.Buchanan@RandstadUSA.com with "Request for Typing Assessment" in the subject line.

Duration: 3 Months
Pay: $17.00 to $20.00 hourly
Shift: M-F between 7am-7pm
Location: California Ave Corona, CA 92881

Responsibilities:

  • Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary
  • Typically handles larger clients and more difficult situations.
  • May be required to manage, guide, and motivate teams through the call process.
  • Identify and resolve customer service issues/requests or transfer to appropriate party advocate.
  • Respond to member/customer service, information or product (e.g., membership reference materials, duplicate membership cards or stickers, etc.) requests.

Skills:

  • Excellent written and verbal communication skills.
  • Demonstrated analytical and problem-solving skills.
  • Basic knowledge of computer systems required.
  • Ability to read and respond clearly, effectively and briefly.
  • Ability to think critically and problem solve.

Requirements/Qualifications:

  • Minimum two (2) years’ experience in a customer service or Call Center environment
  • Knowledge of HR specific content such as Benefits and Compensation preferred
  • Demonstrated ability of Typing 30 WPM
  • Ability to work in a Labor / Management Partnership environment

To apply and request the typing assessment, please send an updated resume to Eric.Buchanan@RandstadUSA.com with "Request for Typing Assessment" in the subject line.

Randstad

Why Work Here?

Great opportunity with a major organization with room for growth.

Randstad Staffing is the largest staffing agency in the world! You may know us as the owner of Monster.com. Apply today to learn more about this employment opportunity with our client, and how we can put YOU in front of the hiring manager!

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Corona, CA
USA