The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.
- Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Document all customer interactions.
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorization
- High School Diploma or Equivalent
- 2 years of call center experience
- Proven professional verbal and written communication skills
FOR IMMEDIATE RESPONSE : email your resume to email@example.com