Call Center MEDICAL/DENTAL REQUIRED
+ location:Hillsboro, OR
+ salary:$18 per hour
+ date posted:Friday, November 8, 2019
+ job type:Permanent
Call Center MEDICAL/DENTAL REQUIRED
Effectively communicate w/ members&other office employees.
- Provide&request information of other departments&external firms.
- Assist other staff members&providers as needed to ensure orderly&efficient patient care.
- Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
- Represent Kaiser Permanente in a positive manner.
Medical and Dental Experience Required
- Schedule patients' appointments w/ providers.
- Schedule initial&return appointments according to established guidelines.
- Cancel&reschedule appointments as necessary.
?? Provide & request information of other departments & external firms.
?? Dental Offices Only:
?? Receive patients during check-in & check-out process.
?? Maintain current daily schedule. Document arrivals, cancellations, reschedules, etc.
?? Instruct new patients to fill out Health Questionnaire & Personal Data Form.
?? Verify personal data on Visit Slip. Update computer if personal data is incorrect.
?? Determine, explain&collect all frees for services rendered in accord w/ the individual patient??s benefits, the Program??s published fee schedule,&the cash handling policy.
?? Check reception area periodically to assure prompt attention for all patients.
?? Collect & review visit slips for proper completion & patients?? treatment status. Confirm future appointments. Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, & further treatment that is needed.
?? Schedule patients?? appointments w/ providers.
?? Schedule initial&return appointments according to established guidelines.
?? Cancel & reschedule appointments as necessary.
?? Answer staff questions regarding daily schedule. Relay pertinent information that may affect treatment or patient flow.
?? Verify the printed schedule against the computer to double check for errors.
?? Ensure all dental records are available according to updated printed schedule. Respond to chart requests made throughout the day.
?? Screen requests for emergency schedules&appointments according to established guidelines. Notify auxiliary staff of emergency.
Working hours: 7:00 AM - 6:00 PM
- Excellent written and verbal communication skills
- Ability to read and respond briefly, clearly and effectively
- Ability to think critically and problem solve
Answer High volume inbound calling
Assist patients with billing questions.
?? Two (2) years of health care/dental care OR two (2) years of cash handling and/or customer service experience in a high volume customer service environment.
?? High school diploma or GED.
Call Center Customer Service Inbound I/Outbound I MEDICAL/DENTAL
Duration: 12/02/2019 to 03/31/2020 has the possibility to go perm (Based on job performance and the needs of the business
SHIFT:- M-F 7am-6pm; Saturday (possible) 7:30am-4pm
Pay Rate $18.00 Hour
Should have dental/medical knowledge for this call center
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