Call Center Customer Service

Make an impact in a fast-paced, exciting environment! We have an urgent need in Duluth, GA for experienced call center representatives for our client, a World-Class Leader in the healthcare industry. If you have the skills listed below and are interested in working with a solid company, this is the job for you!  You must click the link below and complete the form. PLEASE MAKE SURE TO READ THIS ENTIRE POST AND FOLLOW DIRECTIONS AS INDICATED.

Complete this questionnaire ASAP

https://forms.gle/M7zgXeSj3dwdu8yt6

 **Once you complete the form, you will receive the required assessment.

Duration: 5 months contract (may extend or convert to perm)

Hours: The Contact Center hours varies. You must be available to work Monday-Saturday and open to any shift between the hours of 7am-9pm

Pay: $17.00 per hour

Duluth, GA 30096

This position is remote, however, you must live in Georgia within 1.5 hours of Duluth, GA.

Must have:

·       Must pass the required assessment

·       Must live in Georgia and within 1.5 hours of Duluth

·       Must have fast, reliable internet

·       Must have a high school diploma

·       Minimum 2 years in a call center/customer service role

DESCRIPTION:

·       Effectively diffuse anger, tension and hostility, within regulatory guidelines, of members expressing concerns

·       Be available to handle member inquiries in an empathetic manner

·       Represent health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues

·       Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history and medical services

·       Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed

·       Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

·       Assist departments in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted

Find out what's in it for you:

·       Interactive interview preparation tips to help you land that next job

·       Weekly pay as a W-2 employee

·       A dedicated recruiter, partner, & team of supporters to be available when you need assistance

·       A Talentcare team that will guide you throughout the hiring process

·       Redeployment services (ongoing support to help keep you employed)

If you believe you are the ideal candidate, please send your resume to marci.cohen@randstadusa.com for consideration.