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Bilingual Customer Service

Randstad Tempe, AZ
  • Posted: September 16, 2019
  • $19 Hourly
  • Full-Time

Bilingual Customer Service
job details:

  • location:Tempe, AZ
  • salary:$19 per hour
  • date posted:Friday, October 11, 2019
  • experience:Entry Level
  • job type:Temp to Perm
  • industry:Health Care and Social Assistance
  • reference:S_808819
  • questions:taleesa.mcmillian@randstadusa.com602-2003910
job description
Bilingual Customer Service
Our client in Tempe, is looking for 6 Bilingual Care Guides to join their team. This is a health insurance company and the care guides will be the face to their Spanish speaking customers. You will also help navigate the complexity of the healthcare system, answering questions, and resolving issues in collaboration with other teams. Our client doesn't just offer competitive pay and benefits, but they have a fun start-up environment. They are in a brand new office space in the heart of Tempe, right near ASU. There is empty space in their building which means lots of room for growth.
Responsibilities:
  • Collaborate with other care guides
  • Communicate with members via inbound/outbound phone messaging
  • Assist in the coordination of care across a variety of settings while maintaining strict confidentiality and the highest level of professionalism
  • Answer questions and resolve issues related to topics such as claims and billing
  • Listen to member??s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
Working hours: 8:00 AM - 5:00 PM
Skills:
Our client is looking for someone who is going to be compassionate over the phone. This person is going to be motivated by helping people and seeing the positive impact of your efforts. Additionally, you enjoy identifying an underlying need, finding a solution, and are comfortable educating members. The biggest thing they are looking for is someone who shows empathy over the phone.
Education:
Bachelors
Experience:
Entry Level
Qualifications:
  • 3 years' of customer service experience or Bachelor's Degree
  • Ability to read, write, and speak in both Spanish and English fluently
If you are looking for your next career, in a fun, start-up environment please apply or for immediate consideration, please send your resume to taleesa.mcmillian@randstadusa.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Randstad

Address

Tempe, AZ
85282 USA

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