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AIR CANADA HIRING NOW! CUSTOMER EXPERIENCE SPECIALIST AT THE AIRPORT!

Randstad
Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

AIR CANADA HIRING NOW IN HONOLULU! DIRECT HIRE OPPORTUNITIES!! GREAT TRAVEL PERKS!!

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flagship carrier.

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Daniel K. Inouye International Airport.

Responsibilities:

  • Job Description: 

    Qualifications

    Scheduling Adherence: 

    ADDITIONAL ONBOARDING REQUIREMENTS | NON-NEGOTIABLE:

    • Provide customer service/experience

    • Check in Passengers, issue boarding pass, seat selection and verify immigration documentation 

    • Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges

    • Make reservations

    • Provide passengers with relevant information, including Customs and Immigration requirements 

    • Perform Baggage Tracing duties

    • Coordinate the boarding of passengers onto the aircraft:

      • Ensure safety procedures are followed

      • Monitor carry-on baggage

      • Assist passengers as required

    • Operate loading bridges

    • Handle disruptions, irate passengers/oversells and those affected by irregular operations

    • Handle VIP's where applicable or no Concierge

    • Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs. 

    • Handle and account for documents in accordance with Company regulations.

    • May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.

    • Update records in PSS as required to ensure proper processing of passengers at next point of contact.

    • Maintain all Company standards including Uniform.

    • In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests

    • Ensure that all necessary supplies and material are on hand in sufficient quantity

    • Collect and compile statistical data

    • Mandatory Covid-19 Vaccination Required as of October 31st 2021

    • Must have an ability to use tact, good judgement and initiative;

    • Must be capable of expressing self in a clear and pleasant manner;

    • Ability to work under pressure with a minimum of supervision;

    • Must wear Company uniform as prescribed and conform to Company grooming standards;

    • Must be able to stand for extended period of time;

    • Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;

    • Must be able to lift seventy (70) lbs unaided;

    • Must maintain an acceptable attendance record;

    • Must be able to work shift work including irregular shifts and overtime when required/directed.

    • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

    • Available for shift work - early mornings, evenings, weekends and statutory holidays.

    • Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)

    • Fully vaccinated or 2nd dose before October 31st
    • 18 years old minimum 
    • Candidate has not been interviewed for the same position in the last 6 months

INTERESTED IN LEARNING MORE? APPLY RIGHT NOW! 

FOR MORE IMMEDIATE CONSIDERATION, PLEASE EMAIL A CURRENT RESUME TO iris.levy@randstadusa.com

 

Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

We can’t wait to tell you all about it!

Randstad

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!

Address

300 Rodgers Blvd. Unit 59

Honolulu, HI
96819 USA

Industry

Business

View all jobs at Randstad