Are you ambitious and want to help others. We want you. The Program Specialist will understand patient needs and utilizes his or her clinical and administrative knowledge to make decisions that will enable the most expedient and efficient access to care. Be part of our grown steadily client with 50 years in service. Currently hiring several Program Specialists to join their team! These positions are temp to hire opportunities for those that have the right attitude, work ethic and stellar performance. All shifts are, Monday through Friday. The client is located in Gaithersburg,MD near the RIO complex. Accessible via the Shady Grove metro and on the bus line.
Monday - Friday schedule - No week ends!
Acts as single point of contact and voice for all providers, patients and product team
Serves as a patient advocate and enhances the collaborative relationship between the payer, HCP and patient.
Collects and reviews all patient insurance benefit information.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
Maintains frequent phone contact with provider representatives, third party customer service representatives and pharmacy staff
Coordinates with inter-departmental associates as necessary.
Typically receives little instruction on day-to-day work, general instructions on new assignments.
Must be knowledgeable of HIPAA regulations and HIPAA compliant at all times.
Performs related duties as assigned.
Excellent verbal and written communication skills.
Ability to multi-task and adapt to changing priorities.
Comfortable speaking and working in call center environment
Proficient keyboard skills.
Competency in MS Word and Excel.
Knowledge of HIPAA regulations.
Detailed oriented and highly organized.
Excellent inter-personal skills.
Knowledge of pharmacy benefits, and medical benefits.
Global understanding of commercial and government payers preferred.
Ability and initiative to work independently or as a team member.
Ability to problem solve.
Customer satisfaction focused.