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Healthcare Customer Service

Randstad USA Phoenix, AZ
  • Expired: 29 days ago. Applications are no longer accepted.

Randstad has a client in the Phoenix area looking for 4 Patient Advocates!

The Patient Advocate will aid members, patients and providers with balance bills, appeals and a variety of questions. In addition they will coordinate the handling of numerous daily, time sensitive functions required to maintain an effective workflow.

Responsibilities:
-Maintain HIPAA guidelines to ensure confidentiality
-Prepare and file correspondence regarding challenges
-Assist and support members with questions and dispute process
-Respond to incoming correspondence received via email, fax, mail and phone
-Maintain contact with facilities, professionals and debt collectors to assist with the resolution
-Accurate and complete documentation of daily interactions
-Escalate advocacy or other complaints per written guidelines
-Update all members / patients with an open advocacy matter within allocated time-frame

Working hours: 8:00 AM - 5:00 PM

Skills:
-Exceptional Customer Service
-Attention to Detail
-Excellent Written and Verbal Communication
-Active Listener
-Organizational Skills
-Problem Solving Skills

Education:
High School

Qualifications:
-Minimum 2 years of experience in the Healthcare Industry with Patient Advocacy, Customer Service and/or Claims Experience
-Must have experience in handling multi-line telecommunication system and electronic software
-Preferred Medical Billing and Medical Coding experience
-Bilingual preferred but not required


For immediate consideration email your resume to ericka.nevarez@randstadusa.com and include "Patient Advocate" in the subject.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Randstad USA

Address

Phoenix, AZ
85013 USA