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Estate Care Specialist

Randstad USA Columbia, SC
  • Expired: August 03, 2019. Applications are no longer accepted.

Randstad is seeking empathetic customer service professionals for a temp-to-hire opportunity with a large bank in Columbia! If you are interested in a great opportunity to get your foot in the door and grow your career, please apply and send us your resume.

Pay: $16/hr
Location: Columbia, SC 29201
Schedule: Monday-Saturday (one week day off; Sunday always off) 9am-7:45pm

Responsibilities:
Taking 16+ calls/day - expected to approach each call with empathy as the callers have experienced loss
The Estate Specialist serves as a coordinator for representatives/family members of company's deceased customers.
He/she serves as a point of contact for the representatives/family members and works behind the scenes with the business representatives to get financial affairs handled
Primary responsibilities for this role include but are not limited to: Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the company
Takes ownership and personal accountability to support and deliver stellar service
Works with leadership, team, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customer??s family member/representative
Builds relationships with Line of Business partners across the Enterprise to better collaborate to assist our customers?? family members/representatives
Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
Models excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers
Develops expertise and remains current in knowledge of estate rules and documentation requirements across the enterprise; viewed as an estate expert
Updates all information and notes in case management system
Proactively asks questions and seek information if unsure of rules/policies/procedures and appropriately escalates questions/concerns/issues
***As the Estate Care Center continues to grow into the Center of Excellence it will require schedule flexibility and shifts may change as needed by the business

Working hours: 9:00 AM - 6:00 PM

Skills:
Ability to perform general operation processing work
Solid knowledge and understanding of legal terms and processes
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
Experience working with changing priorities and deadlines
Good analytical skills with high attention to detail and accuracy
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

Education:
No Degree Required

Experience:
Experienced

Qualifications:
1+ years of call center experience
Financial services industry experience Other Desired Qualifications:
Estate Management Experience
Probate and/or deceased management experience
Customer Service experience working with representatives/family members of deceased customers
Knowledge and understanding of departmental workflow processes
Understanding of estate rules, state requirements, documentation requirements, company products and services (enterprise wide)
Ability to explain necessary documentation and policies/procedures/requirements for handling accounts across the organization


If you should be interested and qualified, please send updated resumes to vivian.dang@randstadusa.com for consideration with the subject "Columbia - Estate Care"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. Qualifications: 1+ years of call center experience Financial services industry experience Other Desired Qualifications: Estate Management Experience Probate and/or deceased management experience Customer Service experience working with representatives/family members of deceased customers Knowledge and understanding of departmental workflow processes Understanding of estate rules, state requirements, documentation requirements, company products and services (enterprise wide) Ability to explain necessary documentation and policies/procedures/requirements for handling accounts across the organization Education: No Degree Required Employment Type: ["TEMPORARY","PART_TIME"]

Randstad USA

Address

Columbia, SC
29201 USA