A Government Agency in Downtown Phoenix (85007) is looking for a hardworking and dedicated an Inbound Call Center Representative to join their growing team. This is a long term contract 6-12 months in length.
The working hours are Monday - Friday, 8:00 am - 5:00 pm.
The salary is $16.92 an hour
This position is handling inbound calls related to tax compliance, delinquency and general information requests and inquiries related to Taxpayers accounts. This position includes verifying, updating, making payment arrangements, assisting with self servicing options, documenting information into multiple systems as necessary and providing professional customer service.
Essential Duties and Responsibilities:
- Answer inbound tax compliance, web assistance and delinquency calls.
Knowledge, Skills & Abilities:
- Communicate effectively both written and verbal
- This employee should be able to follow written and verbal instructions.
- Enjoy helping others.
- Be able to do mathematical computations.
- Be able to use basic computer (such as Excel and Word).
- Handle changing priorities to meet required deadlines.
Desired Skills & Experience
- 2 Years inbound Call Center Experience
- Bilingual a Plus
- Associate Degree Preferred