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Bilingual Customer Service Representative

Randstad Corporate Services Troy, MI
  • Expired: 25 days ago. Applications are no longer accepted.

Job Description:


The Bilingual Customer Service Representative (“CSR”) will be responsible for answering inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions). Through the course of these conversations, the CSR will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services.

Duties and Tasks:


• Handle general customer inquiries upon completion of new hire training
• Handle up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer, upon completion of additional call type training
• Use problem solving skills to identify and communicate appropriate, accurate solutions to customers
• Perform and explain interest and product-related calculations
• Escalate issues to management and/or second levels appropriately
• Document case details in a thorough, accurate manner
• Capture complaint and Voice of the Customer feedback
• Document and perform customer account maintenance
• Meet and exceed customer satisfaction expectations
• Provide customers with information and education about basic products and services
• Create sales referrals that include detailed prospect and product information
• Answer questions and overcome customer objections in order to close sales opportunities

Skills & Requirements:

• 1 year customer service, mortgage industry, or call center experience
• Mortgage experience preferred
• Excellent verbal and written communication skills, as well as strong listening skills.
• Must have good telephone technique with well-developed customer service skills.
• Exceptional analytical and problem solving skills and an ability to think quickly under pressure.
• Demonstrated ability to look for ways to improve and promote quality.
• Ability and willingness to work in a team environment.
• Understanding of MS Office Suite with intermediate technical and computer skills

Randstad Corporate Services

Why Work Here?

A culture that CAREs about each other, thrives on respect, upward mobility training, and community partnership!

Randstad North America is a wholly-owned subsidiary of Randstad Holding N.V., a € 23.3 billion global provider of HR services. Through its unique approach of delivering HR innovation with human interaction at the center, Randstad secures and manages a workforce of more than 100,000 people for thousands of clients each week. As a trusted partner in the post-digital world of talent, Randstad advances the careers and business success of our candidates and clients through a combination of the best of high-tech and high-touch processes. Employing over 6,500 recruiting experts through approximately 1,100 offices and client-dedicated locations, Randstad North America provides outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com. The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). At year-end 2017, Randstad had 38,331 corporate employees and 4,858 branches and Inhouse locations in 39 countries around the world. In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.

Address

Troy, MI
USA

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