Front Office Assistant

Rancho Physical Therapy is looking for a Front Office Assistant to join our team!

JOB SUMMARY:

The Front Office Assistant duties may include but are not limited to, greeting patients, answering phones, scheduling of patients, verifying insurance, chart preparation, collecting of co-pays and co-insurance under the general or direct supervision of the Director or the Front Office Manager.

EDUCATION:

• High School Diploma or equivalent preferred.

QUALIFICATIONS:

• Interest in physical therapy or related medical field.

• Ability to multi-task.

• Ability to follow directions and use sound judgment in performing job related functions.

• Ability to communicate clearly and concisely with a respectful delivery.

• Able to organize time and set priorities appropriately, demonstrating flexibility.

• Ability to establish rapport and work harmoniously with patients, families, professionals, co-workers and the public.

• Ability to uphold decisions of supervising therapists and take direction from supervisory personnel.

• Ability to assume responsibility in carrying out assigned tasks.

• Ability to maintain, clean, lift and move equipment demonstrating good body mechanics and sound judgment.

• Demonstrate integrity and discretion in all job-related matters.

• An attitude of excellence in providing quality patient care.

• Bilingual a plus

Verifying Insurance

• Efficiently obtain and understand all benefits and limitations on insurance contracts

• Determine if correct codes are provided so our contractual claims submission guidelines are followed

• Determine proper documents needed for workers comp authorizations

• Obtain written authorization for all patients whom require them

• Determine and communicate with related parties copies of records

• Collection of patient responsible payments