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User Care Specialist

Rain Instant Pay
Nashville, TN
  • Expired: March 16, 2022. Applications are no longer accepted.

Rain is a venture-backed fintech with a mission to kill predatory financial products like payday loans. Our first product gives employees instant access to their wages, which solves a major problem for real people (115 million American workers are living paycheck-to-paycheck). Rain is the fastest-growing startup in the category and was incubated with QED Capital , a top fintech venture fund.

Our team culture is rooted in a deep commitment to Shokunin , the Japanese philosophy of giving your very best for the general welfare of people. Other core values at Rain: radical transparency and zero ego. The ideal candidate loves talking to people and proactively solving issues.

You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, AND providing a positive app experience through our live chat function by offering well-researched financial advice. This job will be reporting to our Customer Service Manager and has the option to sit in our downtown Nashville office or operate remotely. COVID-19 safety protocols are in place, and you will be required to wear a mask while working in our office for the foreseeable future.

You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter. Responsibilities Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom) Provide knowledgeable answers to questions about product, pricing, and availability Troubleshoot technical problems Work with internal departments to meet customer's needs Effectively communicate with our engineering team to resolve app bugs and problems Data entry in various platforms Qualifications At least 1-2 years of customer service experience preferred Conversational level Spanish preferred Experience in Customer Service or Customer facing role Excellent phone etiquette and excellent verbal, written, and interpersonal skills Experience using ZenDesk, Intercom, or related tools.

Experience working in Financial Services or Fintech software companies Experience working in a high paced work environment A willingness to learn and grow Ability to multi-task, organize, and prioritize work This is a full-time, hourly role. The Rain Instant Pay app provides early wage access for employees at mid to large-sized organizations to improve financial wellness and increase employee productivity. With 63% of Americans living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package.

Rain works by giving advances on upcoming paychecks; it is not a loan and there is no interest. Employees pay a small fee for this service, which is healthier than payday loans. Rain's mission is to regrow financial freedom by giving people full control over their income and to put an end to predatory financial products, replacing them with on-demand pay.

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Rain Instant Pay


Nashville, TN
37250 USA



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