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Inbound Correspondence Processor

Radius Global Solutions LLC
Jacksonville, FL
  • Posted: over a month ago
  • Full-Time
Job Description

Title: Inbound
Correspondence Processor Business
Unit: QA/Compliance

To: Operations
Supervisor Location:

Class: Non-Exempt Full-time Revision
Date: January 22, 2020


The Inbound
Correspondence Processor will review all e-mail and letter correspondence,
research and locate the respective accounts and update to the appropriate
status. In addition, the employee will inform all relevant departments
(managers/supervisors) of the correspondence received for the recommended
actions to be taken.


• Research
and locate accounts relevant to correspondence received.

• Complete
tracking log for data analysis to be used by senior management

• Update
the account status and notes in accordance with company policy and procedures

• Provide
relevant and timely information to immediate management and peers.

• Demonstrate
the capacity to make decisions and incorporate strategic planning to ensure
deadlines are met and quality work is produced.

• Effectively
implement approved changes; adapt to necessary changes from old methods when
they are no longer practical

• Identify
new methods to present to management that generate improvement in facility's

• Keep
up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional
area, and with Company policies and procedures

• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements

• Adhere
to all Company and customer confidentiality and security policies and


  • Provide proactive feedback to
    management concerning potential problems and recommendations for
    improvement. Recommend process
    improvements for efficiencies and best practices
  • Perform other duties as assigned

Supervisory Responsibilities/Accountabilities

· This
position does not have Supervisory Responsibilities/Accountabilities


  • Must have a High School Diploma or
    General Educational Development (GED) certificate

· Must
be able to navigate multiple systems

· Ability
to work with Microsoft Office Programs

· Exceptional
attendance record

· Excellent
communication skills, including strong problem solving.

  • Ability to work independently,
    self-starter, energetic, demonstrate good common sense, ethical and sound
    judgment, team player

Working Conditions

Work is generally
performed within an indoor office environment utilizing standard office
equipment. Desk setting inbound call center/cubicle


performing the duties of this job, the employee is regularly required to talk,
type, see, and hear while sitting at a computer terminal for extended periods
of time. The typing aspect of the job requires the
employee to reach with hands and arms; and use hands and fingers to handle/feel
the keys. The job requires extensive use of keyboards and computers

Position Type/Expected Hours of Work
must adhere to the department’sscheduled hours and guidelines. Full-timeemployees must maintain continuous full-time employment status. Because of the
production-based nature of the job, employees must be able to adhere to their
schedule and attendance policies

The position description liststhe primary functionsand requirements of the role andis not all-inclusive. Other responsibilities may be assigned at any time with or withoutnotice. The position description is subjectto change to meet the needs of the business. Reasonable accommodations will be provided
to disabled individuals when such accommodations would allow the
disabled individual to perform the essential functions of the position without
causing an undue hardship for the Company.


Employment Fraud Warning:

At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.

Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

Radius Global Solutions LLC


Jacksonville, FL
32225 USA



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