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Customer Service Representative

Radiodetection Raymond, ME
  • Expired: over a month ago. Applications are no longer accepted.

Processes orders from quote to invoice, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Receive and transfer calls in a professional and courteous manner
  • Greet vendors, customers, job applicants and other visitors
  • Maintain phone directory
  • Process incoming mail and distribute
  • Sort and distribute incoming faxes, e-mails. Enter leads/opportunities into CRM
  • Works in conjunction with Regional Sales Managers
  • Some Inside sales generation
  • Initiates and produces quotes
  • Enters customer orders accurately and timely (including change orders, customer master database updates)
  • Checks availability of product, estimated scheduling reconciling customer demand with backlog
  • Attains shipping information and arrangement in conjunction with the shipping department
  • Matches daily packing slips against shipping log; keys, prints and mails or enters to online websites customer invoices
  • Updates customer issues log
  • Create Export Invoices
  • Classify import shipments
  • Provide customers with requested copy of invoices and/or packing list
  • Provide customers with requested tracking information of shipments
  • May be required to perform other jobs and duties as assigned
  • Initiates SRA or RMA (Service Repair Authorizations or Return Material Authorizations)
  • May be required to perform other jobs and duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

  • Accuracy
  • Attention to detail
  • Effective communication skills
  • Ability to work under pressure and to tight deadlines
  • Flexibility and adaptability
  • Excellent computer skills
  • Knowledge of global shipping requirements

EDUCATION AND EXPERIENCE

  • High School Diploma or equivalent; degree preferred
  • 3-5 years of customer service experience, preferably in a manufacturing environment
  • Excellent interpersonal skills, organization skills, and communication skills (both verbal and written)
  • Able to multitask in a fast paced environment
  • Self-directed and able to function independently
  • Adaptable to new computer and software technologies
  • Aptitude and history of identifying and solving business problems

Radiodetection

Radiodetection is a world leader in the design and development of test equipment, used by utility companies, to help install, protect and maintain their infrastructure networks. Radiodetection is headquartered in Bristol with offices around the world. It is a subsidiary of SPX Corporation. Radiodetection is an equal opportunity employer.

Address

Raymond, ME
USA