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Customer Service Representative

Radio Frequency Systems Meriden, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities

  • Account Management
    Customer service support
    Maintain customer profiles
    Order Confirmation Management
    Generate Quotations
    Assist Sales Managers with bids and proposals
    Customer Complaint Processing
    Manage Orders To Completion
    Regular review of account open backlog and delivery status
    Customer correspondence
    Outbound calling to new and existing customers
    Field inbound sales calls
  • Systems Knowledge
    Develop strong ERP skills through daily use and continuous training
    Support CRM (Customer Relationship Management) System
    Advance knowledge of Microsoft Office Products
  • Product Understanding
    Regular attendance to internal & external training sessions
    Pursue product knowledge
    Assist customers with product decisions

Skills, knowledge and abilities 

  • Run MRP reports and generate purchase orders for both outside and intercompany vendors including raw materials, components and finished goods.
  • Assist with logistics coordination for customers and vendors
  • Ensure vendor on time deliveries, price consistency and expedite requirements.
  • Maintain daily communications with the production planner to avoid any shortages that would delay the schedule.
  • Work closely with Engineering and QC for ECO’s, DMR, RMA’s & Customer complaints.
  • Monitor stock levels and safety stocks.
  • Ability to work effectively with multiple, cross-functional resources and teams (e.g. Sales, Marketing, Applications Engineering, Operations, Supply Chain, Finance, etc.).
  • Ability to work effectively with multiple, cross-functional resources and teams (e.g. Sales, Marketing, Applications Engineering, Operations, Supply Chain, Finance, etc.).
  • Strong organization and time management skills
  • Ability to stay focused and maintain an appropriate level of urgency to both internal and external customer requirements
  • Work within and contribute to a team environment
  • Experience in a fast paced, customer focused role.
  • Strong computer skills. SAP experience a plus.
  • Excellent communication skills via phone, email and personal interactions.

Radio Frequency Systems

Address

200 Pondview Drive

Meriden, CT
USA

Industry

Business

View all jobs at Radio Frequency Systems