Customer Service Representative
- Posted: over a month ago
- $40,000 to $50,000 Yearly
Customer Service Representative
Job Type: Full-Time
Location: Addison, IL
Base Salary: $40,000.00 - $50,000.00/yr (based on experience)
Navegate, A Radiant Logistics Company, is a global logistics and supply chain company whose award-winning technology is revolutionizing the industry with every quote, transport, shipment, and purchase order. Our platform solution enables businesses to deploy agile, digitally enabled supply chains previously available only to the world’s largest brands. We are rapidly growing and seeking enthusiastic, growth-minded individuals to join our 100+ person team.
Our offices are strategically located in Shanghai, Chicago, and headquartered in Mendota Heights, MN.
All offers of employment are contingent upon Criminal Background Check & TSA Background Check.
Navegate, A Radiant Logistics Company is looking for a Customer Service Representative for our Drayage group in Chicago (office located in Addison, IL). This individual will effectively and efficiently oversee that all international containers are delivered to customers in a timely manner. Also, will ensure that containers do not go into per diem or incur storage fees at the rail. In this role you must work to effectively get containers entered in the system, scheduled with customers, provide updates to customers via email or phone, locate empty returns to depots, and bill accordingly.
Responsibilities and Duties:
- Excellent customer service
- Strong attention to detail
- Create a positive work atmosphere with the team
- Develop plan alongside team members
- Proactively update customers on current shipments and on any extra charges
- Schedule delivery appointments with customers
- Accounting responsibilities that include invoicing and reconciling and assisting accounting in any questions
- Ability to communicate effectively
- Excellent organizational skills
- Strong multi-tasking skills
- Ability to follow and adhere to procedures and corporate policies
Radiant is a comprehensive North American provider of third-party logistics and multimodal transportation services. As a non-asset provider, with minimal investment in equipment, the company delivers advanced supply chain solutions through a network of company-owned and strategic operating partner locations across North America under the Radiant®, Wheels™, On-Time™, Airgroup®, Adcom®, DBA™, Service By Air™, and Highways and Skyways™ network brands.
Our network now extends to over 100 locations across North America. Through its comprehensive service offering, the company provides domestic and international freight forwarding services, truck and rail brokerage services and other value-added supply chain management services, including customs brokerage, order fulfillment, inventory management and warehousing to a diversified account base including manufacturers, distributors and retailers using a network of independent carriers and international agents positioned strategically around the world.
Navegate, a Radiant Logistics Company, offers a competitive benefits package to our full-time employees. Radiant is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.
Radiant Global Logistics Inc
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