We are looking for high-energy, trainable, Entry-Level Customer Service Representatives to join our team! As a CSR you would be responsible for meeting with and helping customers by providing current and up to date product as well as service information, and resolving various communication or technical issues.
- Maintain an upbeat and helpful, professional attitude
- Handle customer inquiries and communicate with the team any complaints
- Obtain and provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Possess the ability to build rapport with clients
- Organized with the ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Previous experience in customer service, sales, or other related fields valued but not needed!