Customer Operations Representative

Customer Operations Representative

Remove the Complexity from Logistics

RPM is one of the fastest-growing logistics companies in North America and Europe, specializing in Finished Vehicle and Freight transportation. Leveraging a robust network, we deliver thousands of units per month and address our customers’ shipping needs by matching available capacity using our own proprietary technology tools and software. With our continued global expansion into new markets, we have expanded our 3PL solution-driven service offerings to include capacity planning, information technology, strategic planning, and inventory management. 

RPM has made Inc. Magazine's annual Inc. 5000 list for 8-straight years and made their Inc. 5000 Regionals: Midwest in 2020 and 2021. Some other accolades include being named by Food Logistics as a Top Green Provider, Great Places To Work® certified, Crain's Top 200 Private Companies, Named by Transport Topics as a Top 50 Freight Broker three consecutive years in a row, awarded the honor of Entrepreneur Magazine's Top Company Cultures in 2018, Inc. Magazine's Best Workplaces in 2017, "Cool Places to Work in Michigan" by Crain's Detroit Business in 2015, 2016 and 2017, and we are 9001 ISO certified, 1401 ISO certified, and an EcoVadis rated supplier.

Our Ambition is...

To be known as the North Star of leadership development. That means we think of our “product” as deeply mature, awakened leaders whose job is to help the people we lead find their highest ambition through their work and through their own leadership.

Our Aim is...

To expand and evolve into the most reliable, consistent, and agile source of logistics solutions for our FVL and Freight customers. To transform the entire supply chain, from origin to destination, to be more efficient, effective, and sustainable. To become the solutioning source for digital logistics innovation for our clients, wherever they are going. 

Your Role

The Operations Representative role is integral to our continued success and mission to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry, and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from both clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and step up to any challenge.

Day-to-Day Responsibilities

• Understand growth strategy, goals, commitments, policies, pricing agreements, and struggle points of all assigned accounts
• Establish new and strengthen existing customer relationships through arranging, scheduling, and resolving issues
• Manage daily shipments in our transportation management system software ensuring on-time pick-up and delivery every time
• Handle customer operational requirements by building orders, covering shipments, providing track & trace, billing, and collections.
• Understand market trends and industry standards to facilitate spot and contracted pricing, as well as educate customers as needed.

Compensation and Benefits

We offer competitive pay and generous benefits, including:

• Salary + Commission
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability –paid by RPM
• Maternity & Paternity Leave
• 401(k) with generous employer match

Be a Part of Something Bigger

To continue our incredible growth and achieve even greater success, we want smart, energetic, well-rounded candidates who thrive in a fast-paced environment. We understand our company’s strength comes from our team of dedicated individuals who work better together, embrace change, who are tenacious, persistent, measured, disciplined, loyal, and value trust earned when the job is complete.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

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