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Customer Service Representative Bilingual (English and Spanish)

ROSALES OIL COMPANY INC Amityville ,NY
  • Posted: over a month ago
  • Full-Time
Job Description

Seasonal Position available now through March 2021

Location: Amityville, NY

Hours: 3pm to close (closing varies from 9, 10, or 11pm)

Customer Service Job Duties and Responsibilities

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell and cross-sell
  • Able to generate sales leads from calls
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Able to address returns, refunds, and shipping tracking numbers

Customer Service Job Requirements and Qualifications

  • Anticipating High school degree or equivalent
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution

Similar Job Titles

  • Customer Service Agent
  • Customer Service Specialist
  • Customer Service Representative
Company Description
We are a heating oil supplier and have been operating since 2003. We are excited to announce new seasonal job positions available now through March 2021. We are looking for customer service representatives, drivers, and helpers to join our team. If you feel you are the right candidate for the position please feel free to apply, we look forward hearing from you.

ROSALES OIL COMPANY INC

Why Work Here?

Great team environment!

We are a heating oil supplier and have been operating since 2003. We are excited to announce new seasonal job positions available now through March 2021. We are looking for customer service representatives, drivers, and helpers to join our team. If you feel you are the right candidate for the position please feel free to apply, we look forward hearing from you.

Address

346 Bayview Ave Amityville
Amityville, NY
USA

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