Hiring for bilingual agents who speak Spanish and English.
Offering temporary work from home during the COVID 19 outbreak. Must be looking for full-time employment in the Lindon or American Fork, Utah locations.
Customer Care Agent Job Description:
What are the benefits?
· Health, dental and vision
· Employee advancement
· weekly drawing (gift cards, electronics etc)
· Free food, weekly
· Casual environment
· DailyPay Partner - get paid daily!
What Will I Be Doing?
· Answering phones, emails and live chat from customers
· Professionally responding to customer inquiries
· Identifying, escalating priority issues and reporting to high-level management.
· Following up on complicated customer interactions where required.
· Recording details of customer interactions (proficiently and accurately)
· Develop rapport with customers, with an upbeat and positive attitude
· Offer solutions- not excuses
What qualities do I have?
· Excellent customer service attitude.
· Ability to engage and tailor interactions with each customer, making their experience exceptional .
· Friendly, confident and a self-starter
· Strong verbal and written communicator
· Positive and quick troubleshooter
What qualifications do I need?
· 1 year of customer service related experience (preferred)
· 1 year of call center (preferred)
· Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
· Excellent grammar, punctuation and spelling (required)
ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.
Job Types: Full-time
Salary: $11.50 to $13.00 /hour
Keywords: Call center, agent, customer service, sales, support, representative, hiring immediately, Spanish speaking.
Why Work Here?
Join a fun team that gets the job done! Our company is growing amazingly fast. We also offer work from home after training!