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Sales Associate Customer Service

ROI Call Center Solutions Orem ,UT
  • Posted: over a month ago
  • $10 to $13 Hourly
  • Full-Time
  • Benefits: dental, medical, vision
Job Description

 

Offering temporary work from home during the COVID 19 outbreak. Must be looking for full-time employment in the Lindon or American Fork, Utah locations.

ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

What are the benefits?

  • Health, dental and vision
  • Employee advancement
  • Weekly drawing (gift cards, electronics etc)
  • Free food, weekly
  • Casual environment
  • DailyPay Partner - get paid daily!

Keywords: Call center, agent, customer service, sales, support, representative, hiring immediately, sales, commission.

Job Type: Full-time

Salary: $10.00 to $13.00 /hour

Company Description
Thank you for your interest in being part of the ROI Solutions team!

ROI Solutions is one of the fastest growing customer management business process outsourcers with locations across the United States and internationally. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home.

With 4 locations across the globe, ROI Solutions is creating new opportunities daily:

Opportunities for individuals to join a company where they can enjoy a successful career
Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily
Opportunities to become involved in their communities
Whatever role or position you are seeking, we have the challenging and exciting career growth opportunities waiting for you.

ROI Call Center Solutions

Why Work Here?

We offer Daily Pay, Good Benefits and Opportunity for growth! Casual and fun enviroment.

Thank you for your interest in being part of the ROI Solutions team! ROI Solutions is one of the fastest growing customer management business process outsourcers with locations across the United States and internationally. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home. With 4 locations across the globe, ROI Solutions is creating new opportunities daily: Opportunities for individuals to join a company where they can enjoy a successful career Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily Opportunities to become involved in their communities Whatever role or position you are seeking, we have the challenging and exciting career growth opportunities waiting for you.

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