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Client Success Specialist

ROCS Chantilly, VA
  • Expired: 26 days ago. Applications are no longer accepted.

Client Success Specialist (Growing Technology Company)
Chantilly, VA
Full-Time Opportunity, $40-50K + Benefits

Why You Want to Work Here:

A small local IT company in Chantilly is looking to add an outgoing Client Success Specialist their team. This position will be responsible for maintaining our client “wow” factor in order to help grow the business and service our clients. This is a great opportunity for a recent graduate that is looking to make an impact on a growing office. We have an aggressive growth plan in the coming years, and this role will have the opportunity to influence and make strategic decisions as we grow. If you are proactive, have the ability to see potential for improvement and present solutions, this is the place for you!

Job Duties:

  • Receive incoming support calls and create support tickets for technicians
  • Ensure that the right administration and organizational actions are taken so that all tickets and questions can be resolved quickly and accurately
  • Help create and evaluate 90 day and 6 month client evaluations
  • Assist with the scheduling and deployment of technicians to client locations
  • Plan, assist, and execute webinars and ongoing learning activities
  • Assist our Marketing Associate with follow ups and development of newsletters
  • Guide our customers during our onboarding process and be a point of contract in order to build relationships and improve customer satisfaction
  • Process basic administrative tasks
  • Keep all processes & documentation up to date


Qualifications:

  • Bachelor's degree from a four-year university
  • At least 1 year of office or internship experience
  • 1 year of customer service experience preferred
  • Flawless communication skills, both verbal and written
  • Comfortable and confident speaking over the phone and receiving a high volume of phone calls
  • Confidence to work autonomously and liaise professionally with clients
  • Keen eye for detail with excellent organizational skills
  • Business savvy grad with an interest in the tech sector
  • Ability to enjoy a close knit, family-oriented office environment, we’re pet friendly too!

ROCS

Address

Chantilly, VA
USA

Website