Skip to Main Content
← Back to Jobs

Client Account Specialist

ROCS Herndon, VA
  • Posted: 7 days ago
  • $45,000 to $55,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Dental

Why you want to work here:

Small but rapidly growing technology firm is seeking a detail-oriented and extremely organized Client Account Specialist for a full-time. This individual should have great customer service experience and have exceptional communication skills and phone manners. We are looking for someone dedicated that is willing to work above and beyond set expectations and grow with the company. This person will also get the opportunity to review data and expand in a data analysis role.

Client Account Specialist Responsibilities:

  • Resolve incoming customer inquiries via calls/emails in a timely, professional manner
  • Become familiar with all contract terms and billing structures
  • Accurately allocate payments and reconcile receivable accounts
  • Meet or exceed daily collection call quota
  • Monitor receivable accounts and take appropriate action to resolve past due balances
  • Work to meet monthly, quarterly and year-end collection goals
  • Documentation of all account activity
  • Internet research to determine ownership and contact information
  • Monthly audit of billing activities and invoice data review
  • Other duties as assigned

Client Account Specialist Qualifications:

  • Bachelor’s Degree in business or related field preferred
  • Strong knowledge/experience with Excel
  • Office experience – must have a minimum of two years of full-time work experience
  • Ability to organize, prioritize, multi-task
  • Strong attention to detail
  • Excellent verbal/written communication skills
  • Enthusiastic and positive attitude
  • Ability to work well both independently and within a team environment
  • Ability to meet deadlines and adapt to changing priorities
  • Advanced proficiency in MS Excel, Word, and Outlook

ROCS

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.