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Referral Specialist - Customer Service

ROCS Grad Staffing
Arlington, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Responsibilities for Referral Specialist:

  • Receive incoming calls, letters, and E-mail from families and provide exemplary customer service via active listening and professional communication.
  • Conduct individually customized searches including all established best practices.
  • Educate families about early childhood development, early childhood education standards, state licensing regulations and indicators of quality child care.
  • Manage cases within established guidelines and procedures.
  • Provide oral and written follow-up communication to clients as well as access to all available resources.
  • Update and maintain client information in databases.
  • Maintain respectful, professional working relationships with families.
  • Maintain high ethical standards including maintaining strict confidentiality.
  • Cultivates respectful, professional working relationships with internal and external customers
  • Participate in a team-oriented work environment.
  • Assist with special projects and other functions as needed to accomplish objectives.
  • Perform other duties as assigned.
Required Job Qualifications Referral Specialist:

  • Completed Bachelor's degree
  • Excellent customer service skills
  • Good communication skills (oral, written, and listening)
  • Conflict resolution skills
  • Must be able to interact positively and cooperatively with individuals at all levels over the phone
  • This position requires the completion of a satisfactory background check
Desired Qualifications:
  • Bilingual fluency in Spanish (speaking, reading, writing)
  • Experience working with Microsoft Office
  • Strong interpersonal skills with demonstrated ability to work effectively on teams
  • Demonstrated ability to remain poised under pressure
Enhanced Referral Specialist (Degree Required)
Arlington, VA (Metro Accessible)
Full-Time: Monday-Friday 10:30AM - 7PM
$40-45K Salaried Opportunity

ROCS Grad Staffing


Arlington, VA



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