Skip to Main Content

???Customer Service Representative (Non-Profit / Remote)

ROCS Grad Staffing
Arlington, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Summary of Position: The Customer Service Representative will take incoming calls from all over the United States. 
Job Responsibilities for Customer Service Representative:
  • Answer all incoming telephone calls and email inquiries
  • Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures
  • Determine applicant eligibility according to program policies 
  • Coordinate responses with the appropriate personnel if customer requires an escalated level of support
  • Clearly document all customer conversations in call tracking system
  • Maintain respectful, professional working relationship with program participants
  • Maintain high-ethical standards including maintaining strict confidentiality
  • Perform other duties as assigned
Required Job Qualifications for Customer Service Representative:

  • Completed Bachelor's degree
  • Excellent customer service skills
  • Good communication skills (oral, written, and listening)
  • Conflict resolution skills
  • Must be able to interact positively and cooperatively with individuals at all levels over the phone
  • This position requires completion of a satisfactory background check
Desired Qualifications for Customer Service Representative:

  • Experience handling an average of 35+ inbound calls per day
  • Experience working with Microsoft Office
  • Strong interpersonal skills with demonstrated ability to work effectively on teams
  • Demonstrated ability to remain poised under pressure

Arlington, VA (Metro Accessible-Remote to Start)
Full-Time: Monday-Friday 10:30 AM to 7:00 PM

Customer Service Representative 
Arlington, VA
$17-19/hr to start (Full-Time Salaried Opportunity)

ROCS Grad Staffing


Arlington, VA



View all jobs at ROCS Grad Staffing