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Intuit Turbo Tax Contract

ROAD TO RESILIENCE INC Houston, TX

  • Posted: over a month ago
  • $15 to $17 Hourly
  • Full-Time
Job Description: Customer Service Representative Intuit Program Road To Resilience Inc – Chicago, IL, Atlanta , GA , Houston Texas Intuit TurboTax Smartlook - Video Support Inbound Customer Service & Software Tech Support Start Date : March 8, 2021 DEAD LINE TO APPLY MARCH 2 2021 Limited Engagement Opportunity Service through 04/30/21 Earn up to $17.00 per hour ($8.50 per interval) with STAR Incentives! Service Revenue $16.00 per hour* ($8.00 per interval) *Hourly rate shown assumes the servicing of two, 30-minute intervals. Class Schedule Class Times Offered* 9:00 a.m. – 1:00 p.m. ET 10:00 a.m. – 2:00 p.m. ET 1:30 p.m. – 5:30 p.m. ET 4:00 p.m. – 8:00 p.m. ET 6:00 p.m. – 10:00 p.m. ET Monday – Friday Log-In Party 03/08/2021 Phase I Mar 08, 2021 - Apr 07, 2021 Intuit TurboTax Smartlook - Video Support See First-Hand What A About the Client | Intuit Inc. Call Is Like Watch Now! Please click link https://vimeo.com/368024639/1926adb747 Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step. For more information about Intuit TurboTax review the client’s website https://turbotax.intuit.com/ System and Equipment Standards Click Here for System & Equipment Policy Additional equipment required. If you previously serviced the TurboTax program please use chat pack previously provided. If not, one will be sent to you. Chat Pack includes: • Logitech C170 Webcam • Webaround Banner Round Ocean Blue Global Protect 5.0.2 Agents must also have or can obtain before the start of Certification: • Noise Cancelling Headset • i5 (or equivalent), i7 recommended • Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred • Current OS patches (last 15 days) • Anti-malware solution with current definitions (15 days) • Active firewall Intuit TurboTax Smartlook - Video Support What to Expect When Servicing What to Expect • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate See First-Hand What A Call Is Like Watch Now! course of action for TurboTax customers. • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. • Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. • Document all issues, resolution and follow up action. Capabilities of Top Performing Service Partners for this Program • Outstanding problem-solving skills • Displays patience, empathy, an ability to manage stress, the ability to work under pressure • Skilled and efficient in writing and verbal communication • Outstanding listening skills • Provides knowledgeable, friendly and eloquent customer service • Understanding how to navigate and efficiently use tools Intuit TurboTax Smartlook - Video Support CERTIFICATION DETAILS An opportunity for agents to learn how to “Log-in Party” log-in to all systems and troubleshoot any challenges prior to the start of class This Phase: • Requires strong attention to detail, lengthy periods of intense concentration, Instructor-Led and a great deal of learner involvement Learning & Self-paced and class participation Learning Modules! • Consists of three weeks: Four hours of instructor-led content and up to two hours of self-paced content per day 100% attendance instructor led sessions is highly encouraged for success! Intuit TurboTax Smartlook - Video Support CERTIFICATION DETAILS This opportunity is a limited engagement opportunity to service the Intuit TurboTax program during the very busy tax season (through 04/30/21). Service Partners providing service to this program will be offered SOWs through 04/30/21. A limited number of top-performing Service Partners may be offered SOWs to continue servicing the TurboTax program after 04/30/21. Certification Completion Criteria • 100% completion of all self-paced work on a daily basis • 90% or greater on commitment adherence quiz • 90% or greater on final assessments • All learners must complete the Service Partner Security Awareness self- paced course and score 85% or higher on the assessment before the last day of class in order to be certified PLEASE NOTE – FOR SECURITY PURPOSES LEARNERS MUST ATTEND THE FIRST THREE DAYS OF CLASS TO CONFIRM LOGIN CODES. Codes will be deactivated for learners who do not attend the first three days, and they will be removed from class. Please ensure your agents attend. Failure to take and/or complete any assessment may result in a drop from the course without reimbursement. SECURITY VERIFICATION ON THE ARISE PLATFORM THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK AND AFFIDAVIT OF IDENTIFICATION You will be prompted to complete a background check during the enrollment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through enrollment on the Arise® Portal. The background check will be required to be completed either before or after payment for the course is made - depending on the client program. IMPORTANT INFORMATION REGARDING BACKGROUND CHECKS Please note if you have frozen your credit, you will have to temporarily lift the credit freeze with Experian. You do not need to lift the freeze at the other credit bureaus. Please lift the freeze for a minimum of 10 days. You will need to wait at least 24 hours before attempting the background check. If you have recently changed your name, it may delay or disrupt the background check. Please make sure that full and correct legal name is included in your profile and provided in the background check step. Also, please ensure that Experian is aware of your name change. First Advantage to compete the background checks. Under certain circumstances, First Advantage may reach out to you to clarify your information. Your prompt response to First Advantage will accelerate the process of completing your background check and enrollment. AFFIDAVIT OF ID Notarized Affidavit of ID A completed Affidavit of Identification with photo ID must be on file. • This step can be skipped If you have already submitted a valid Affidavit of ID on a previous opportunity Please note: • We will not process system access codes, required to attend the certification course, until ALL enrollment pre-requisites have been successfully completed and provided to Client. Service Level Requirements Metrics Definition % of intervals serviced compared to the intervals scheduled and committed to service. Commitment Commitment 90% Adherence is calculated as [Serviced Adherence Minutes/(posted Minutes + Released Lockdown Minutes)] x 100 Average Handle Time 10 – 12 minutes Talk time + Hold Time (AHT) Adherence to the client’s QA guidelines (reviewed Quality 90% during certification course). The Net Promoter Score is an index ranging from - 100 to 100 that measures the willingness of customers to recommend the client’s products or Net Promoter Score services to others. It is used as a proxy for gauging > 65 (NPS) the customer's overall satisfaction with the client’s product or service and the customer's loyalty to the brand. It is typically gauged through a survey administered after a call. Percentage of calls that have to be transferred in Transfer Rate > 10% order to complete. The rate by which the agent is notating caller- Documentation Rate > 95% related details and steps to issue resolution in client systems. All Agents must ensure that they have a professional work environment, free from any background noise, when in class and when servicing. We Are Accepting Applications In Every State Except : California Connecticut Maryland Massachusetts New York Oregon Wisconsin Job Types: Full-time, Part-time, Contract Company Description: We are providing jobs for people to work from home , to save on expenses , travel , and have COVID-19 free environment. We believe their is no better time than to work from your home, take care of your family.

ROAD TO RESILIENCE INC

Why Work Here?
We were founded on the principles that real resilience is the ability to overcome adversities daily. We provide 100% remote positions !!

We are providing jobs for people to work from home , to save on expenses , travel , and have COVID-19 free environment. We believe their is no better time than to work from your home, take care of your family.

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Houston, TX
USA

Industry

Business

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