Customer Service Representative II

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success. We have 20 distribution centers throughout the US, 500+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states.

Summary

Full-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm

The Customer Service Representative I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, and tracks customer orders, works to resolve any delivery issues.

Customer Service Representative II Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Customer Service Representative II Duties

• Build sustainable relationships of trust through open and interactive communication
• Meet call handling and order entry quotas
• Handle complaints, provide appropriate solutions and alternatives
• Keep records and track the pricing for customers a
• Review Deduction Lists, Credit Report, and Pricing Over-Ride Report
• Communications with Warehouse Managers on late, large and/or add on of orders
• Work closely with other Customer Service Reps to encourage a teamwork environment
• Expediting Reports (back orders/open orders)
• Track status of products and stock requests with Purchasing team

Customer Service Representative II Qualifications

• Minimum of 1-3 years of customer support experience with like or similar products, preferably in a distribution environment.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of situations
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of situations
• Ability to multi-task, prioritize, and manage time effectively

Preferred Qualifications

• Familiarity with Eclipse (AS400)/Solar (Window based) system

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.