VDOT Technical Support 2 ONSITE - Fredericksburg, VA

VDOT Technical Support 2 - Fredericksburg, VA

**candidates local to the Fredericksburg, VA area strongly preferred
*ALL interviews conducted ONSITE, NO exceptions
*NA% ONSITE, NO exceptions
*assignment to be extended beyond 6/30/23, probably for an additional year

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills SkillRequired /DesiredAmountof ExperienceConsultant ExperienceConsultant Last usedExtensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.Required5YearsSkill in troubleshooting tools and managing and administering desktops and wireless devicesRequired5YearsAbility to communicate effectively verbally and in writing with individuals and groups.Required5YearsStrong Customer Service skills that include a "customer first" attitude.Required5YearsPosition is responsible for agency-specific end user support throughout the state of Virginia.Required5YearsProvides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.Required5YearsTroubleshoot hardware and software issues.Required5YearsKnowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.Highly desired5Years Questions No.QuestionConsultant AnswerQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3In what city and state does your candidate PERMANENTLY reside?Question4Does your candidate commit to interviewing onsite? This is REQUIRED.Question5Does your candidate commit to working ONSITE NA% of the time? This is REQUIRED.Question6How soon after offer can candidate start?