Service Technician Mobile, Alabama
- Expired: April 13, 2022. Applications are no longer accepted.
Service Technician About youYou have experience working closely with the customer to ensure that the company products are being utilized/installed appropriately in accordance with prescribed guidelines. Interface with the customer, and work closely with your superiors to improve sales turnover, support inventory management, identify problems (troubleshooting), and address concerns. High school diploma or GED2+ years of refractory installation, steel mill or foundry experience preferredAbility to learn inventory control processes and standardsFamiliarity with heavy industrial environments and related safety standardsMust be comfortable in dealing with customers from all levelsIndependent worker and self-starter, who contributes to the overall team objectivesThis position will be based in Mobile, Alabama as the primary job function and a home office for administrative dutiesHands on, forward thinking, and improvement/results drivenWorks effectively and collaboratively, including clear written and verbal communicationsProficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word, and PowerPointProficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis About the jobAs a Service Technician you are responsible for all aspects of customer satisfaction to include refractory installation, problem solving, inventory control, and equipment maintenance.
Excellent interactive skills are required, along with experience consulting with customers in an industrial setting with rigorous safety rules. Remote position candidate must be in the Mobile, Alabama Area.Your tasks will include:Assure the execution of daily inventory control, through inventory sheets, refractory consumption sheets, consignment parts list and physical counts as needed.Assisting with inventory management functions.Provide assistance and have general trouble shooting ability with machinery/equipment.Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.Data tracking related to RHIM products, and competitor product performance.Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer.
Report on quality issues and address problems and suggest solutions.Provide service type functions, which may involve product installation support, including customer product training.Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.Electronic communication should be checked every business day. Calls should be returned within that business day.Submit expenditures on a minimum of a bi-weekly basis.
Expenditure development should be conducted with the most cost-effective approach in mind.Interact with required internal departments.Adherence to proper safety requirements by client and use of appropriate PPE at all customer sites.Ability to respond to afterhours urgent or emergency needs of the customer.Ability to complete necessary equipment operations and pre-check certifications and standards. Physical RequirementsMust be able to stand and/or be on their feet 10-12 hours per dayMust be able to lift 75lb as neededMust be able to go up and down on ladders, steps, or other lifts as neededMust be able to perform various tasks in confined spaces and elevations. What we bring to the tableJoin the world's market leaderCollaborative culture that cherishes ideas in a respectful work environmentLearn with colleagues from around the worldWe promote direct communication with our award-winning employee appFull-time positionBenefits (Medical, Dental, Vision)401kCompetitive Leave packageEmployee Assistance Program Do you recognize yourself in this role?We are looking forward to your online application!
Please upload your resume including your personal profile via our career page.About RHI MagnesitaRHI Magnesita is the leading global supplier of high-grade refractory products, systems, and solutions that are critical for high-temperature processes exceeding 1,200C in a wide range of industries, including steel, cement, non-ferrous metals, and glass. Our purpose is to master heat, enabling global industries to build sustainable modern life. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers globally, with around 12,000 employees in 30 main production sites and more than 70 sales offices.
RHI Magnesita pursues an innovative and industry-leading path in technological development and sustainability, including CO2 emissions reduction technology. Check out www.rhimagnesita.com.
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