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Customer Service Specialist

RGBSI Rockford, IL
  • Expired: over a month ago. Applications are no longer accepted.

Primary Responsibilities:

  • Ability to communicate effectively and professionally with customers.
  • Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
  • Receipt, review and processing of customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
  • Extensive internal interface with various support organizations within the organization.
  • Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
  • Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
  • Responsible for assisting with timely payment from customers.
  • Participate in continuous improvement initiatives.

Basic Qualifications:

  • 3+ years’ experience in customer service or contracts with a Bachelor's Degree
  • 1+ years’ experience in customer service or contracts with a MBA Degree Preferred Qualifications:
  • Microsoft applications (Outlook, PowerPoint, Excel, etc.)
  • SAP knowledge
  • ACE, Six Sigma continuous improvement experience
  • Reporting, database manipulation and/or VBA a plus


Why Work Here?

Lots of room for growth!

RGBSI, a leader in the staffing industry, is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary staffing partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. As a result of our clients' continued growth, we are looking for energetic, personable professionals to partner with these leading US companies.


Rockford, IL
61125 USA