Resource Staffing is in need of fully Bilingual ( read, write, and speak) in English and Spanish Customer Service/Call Center representatives. Pay varies from $13.50-$15.00/hr. We are staffing for Bilingual CSRs all across Houston. They are in high demand and taken off the market quickly.
Job Responsibilities Include:
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Managing a team of junior customer service representatives.
-Ensure customer satisfaction and provide professional customer support.