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Support Technician II - Healthcare Industry

RES Consultant Group Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.


My Client, who specializes in providing computer support and services to customers throughout the US, has asked for our assistance in seeking a Support Technician II for one of their healthcare clients who has clinics throughout Washington and Oregon state. This position will be working at sites within the Oregon and the Southern Washington region. Candidates should reside between Salem, OR, Portland, OR and Vancouver, WA or surrounding communities. The client is seeking a highly-skilled, Support Technician II to be a critical part of the Support Services Team and join the client's mission of revolutionizing Healthcare Information Technology. The ideal candidate is a self-starting and flexible individual, willing to be both hands-on, innovative, and interested in advancing a career within a growing company. The role will require heavy travel to client sites and when not onsite will be working from their home office. The Company will reimburse for mileage and pay $100 per month for phone/internet reimbursement

Candidates of high character with excellent punctuality, reliability, and presentation, who conduct themselves with professional decorum are encouraged to apply. Healthcare IT experience a plus.

Job Description

The Support Technician II will work various clinical sites for my client’s healthcare customer where needed on a regular basis by helping the customer achieve and maintain their IT infrastructure needs. He/She will work closely with the customer and cross-functional support teams to manage and maintain the local and wide area network technology used by the customer. This position involves using both technology and business skills in support of the customer’s networks. The position requires network administration skills, in-depth workstation knowledge and management for both Windows and Mac operating systems, attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally present ideas to all levels of the corporate structure.

He/She is responsible for analysis and alignment of customer IT infrastructures with the client’s defined best practices. This person represents the front line of the service arm, is fanatical about excellent customer service and is passionate about solving business problems with technology.

Essential Duties and Responsibilities:

  • Develop and maintain technical knowledge of assigned customer environment
  • Perform regular, proactive service implementing best practices and standards
  • Minimize reactive issues through understanding and accurately applying existing proactive services
  • Drive the technical relationship
  • Provide remote support when not engaged in on-site appointments
  • Manage and maintain up-to-date Customer Documentation
  • Improve customer service, perception, and satisfaction
  • Collaborate with vCIO, Client Account Management, and Service Team to ensure excellent customer service is being delivered
  • Escalate service issues that cannot be completed within agreed upon service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in‐depth knowledge of the service catalog and how it relates to customer needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for diligently entering all time and expenses in the ticketing system as they occur
  • Trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless
  • Troubleshooting multi-site Active Directory 2003/2008/2012 environments
  • Troubleshooting Microsoft Exchange 2007/2010/O365 environments
  • Workstation management and troubleshooting
  • Enter all work as service tickets into the PSA system
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry


  • 2 - 4+ years of related work experience
  • Exceptional communication skills
  • Excellent troubleshooting skills
  • Ability to adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self‐motivated with the ability to work in a fast-moving environment
  • The willingness to generate and maintain clear technical documentation and records
  • The ability to lift 50+ pounds
  • The capacity to learn existing and emerging technologies
  • The ability to provide technical support and problem resolution for unfamiliar software and hardware
  • Familiarity with ticketing systems or professional service automation tools
  • A reliable vehicle to travel locally to client sites if needed
  • Ability to pass a background check
  • Professional appearance and behavior (appropriate dress, punctuality, tactfulness, etc.)

Preferred experience

  • Degree in Computer Science, or related field
  • Healthcare IT experience

Additional Information

If you're energized by providing exceptional customer service and able to “walk the talk” that excellent service is vital to our success, this is the opportunity for you. My client’s team is filled with passionate people who strive to make a genuine difference for their customers. If you are a driven person who exceeds expectations and appreciates a relaxed environment and awesome coworkers and have the necessary skills to perform these functions, please forward a copy of your resume and state your salary requirements.

RES Consultant Group

Why Work Here?

A company of professionals who provide recruitment solutions for leading companies throughout North America. At RES we focus on permanent and contract placement. If you’ve been looking for employment and haven’t had any luck, allow our team of expert staffers to help with your job search. If you're an employer looking for qualified employees give us a call! With over 25 years of experience trust RES to help provide employment solutions. At RES Consultant Group we work diligently to connect individuals with jobs that are in their field. Whether you're ready for a job within your field or you're exploring different career options, let RES help meet your employment needs.


Portland, OR